Top Customer Success & Experience Jobs in Milwaukee, WI

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Own the technical relationship for Everbridge 360 AI customers, overseeing deployments, platform adoption, configuration, integrations, governance, documentation, and optimization. Support business continuity and resiliency programs, lead stakeholder meetings and QBRs, track adoption KPIs, provide administrator training, and serve as the primary escalation point. Collaborate with Account Management, Product, Engineering, and Support to improve customer outcomes, satisfaction, and retention.

Leads customer success strategy, account retention, expansion, adoption, and satisfaction for healthcare technology customers. Builds and manages a high-performing Customer Success Manager team while directly owning key accounts in a player-coach capacity. Partners with Product, Enablement, and Technical teams to drive onboarding, activation, customer health monitoring, reporting, and value realization. Develops success metrics, best practices, training, and data-driven programs supporting AI-powered value-based care solutions.

Support onboarding and account health for IDV and KYA customers by tracking milestones, following up on action items, maintaining CRM records, drafting communications, and creating enablement resources. Coordinate customer issues across Customer Success, Product, and Engineering, maintain voice-of-customer feedback, and apply AI tools to automate routine work and improve team efficiency.

Manage customer relationships and service strategy for an assigned benefits portfolio. Support account plans, consulting deliverables, renewals, open enrollment presentations, strategic initiatives, and customer education on industry and regulatory developments. Collaborate with sales, data operations, product teams, carriers, vendors, and consulting partners to improve customer satisfaction, retention, and operational outcomes.

Serve as primary client contact to maintain engagement, track account health, coordinate strategic touchpoints and QBRs, document opportunities in CRM, and partner with Sales and Delivery to drive retention and expansion.

Manage B2B SaaS customer relationships, onboarding, adoption, training, operational reviews, issue resolution, and retention for Ethics and Compliance programs. Advise customers on GRC program improvement, coordinate internal delivery teams, track initiatives in Salesforce, support renewals and expansion, and advocate for customer needs. The role includes approximately 10% travel to priority customer locations.

Own post-sales technical relationships for Azure-focused customers, providing FinOps guidance, cloud commitment optimization, governance advice, and executive-level business insights. Monitor Azure commitment utilization, lead Quarterly Business Reviews, identify expansion opportunities, and collaborate with Product, Engineering, and Support to resolve challenges and influence the roadmap. The role requires strong Azure expertise, cloud economics knowledge, customer-facing communication, and the ability to translate technical findings into measurable business outcomes.

Leads DataSpring’s most strategic healthcare client relationships, building executive and operational alignment, protecting retention, driving value realization, identifying expansion opportunities, and coordinating cross-functional teams. The role develops multiyear account strategies, manages risks and escalations, supports renewals and negotiations, translates client priorities into organizational action, and serves as a trusted advisor to health plans and healthcare organizations. This is a fully remote position requiring travel up to 30%.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.