Everbridge 360 AI simplifies critical event management with its intuitive design and powerful risk mitigation features. By streamlining emergency response, minimizing communication delays, and improving operational efficiency, it strengthens your organization’s resilience like never before.
The Technical Account Manager (TAM) is the primary technical point of contact and trusted advisor for assigned Everbridge 360 AI Prepare customers. Reporting into Technical Account Management, the TAM owns the technical relationship, platform adoption, governance, and ongoing optimization of the Everbridge 360 AI Prepare solution.
The TAM acts as an extension of the customer’s business continuity team and serves as the customer advocate within Everbridge, coordinating across Account Management, Product, and Engineering to drive long-term customer success and retention.
What you'll do:
Own the technical customer relationship for assigned Everbridge accounts.
Provide oversight and management of deployments, platform adoption, and ongoing technical operations.
Design and configure customer environments, including hierarchy, workflows, data models, and integrations.
Produce and maintain technical documentation, including Interface Control Documents (ICDs).
Support Business Impact Analysis (BIA) execution and resiliency program maturity.
Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs).
Define and track adoption and satisfaction KPIs; develop action plans to drive continuous improvement.
Deliver administrator onboarding, training, and platform enablement.
Serve as the primary technical escalation point and customer advocate within Everbridge.
Collaborate cross-functionally with Account Management, Product, Engineering, and Support teams.
What you'll bring:
4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation).
Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines.
Strong SaaS administration, data integration, and system configuration experience.
Proven ability to manage multiple customers and competing priorities independently.
Excellent written and verbal communication skills, including executive-level interactions.
Strong problem-solving, critical thinking, and stakeholder management skills.
Nice to have: HTML, JavaScript, or advanced reporting experience.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
Skills Required
- 4-7 years of experience in a technical, customer-facing role such as Technical Account Manager, Professional Services, Solutions Architect, or Implementation
- Experience with business continuity, disaster recovery, emergency management, or related disciplines
- Strong SaaS administration, data integration, and system configuration experience
- Ability to manage multiple customers and competing priorities independently
- Excellent written and verbal communication skills, including executive-level interactions
- Strong problem-solving, critical thinking, and stakeholder management skills
- HTML, JavaScript, or advanced reporting experience
Everbridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everbridge and has not been reviewed or approved by Everbridge.
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Healthcare Strength — Healthcare coverage appears broad, with medical, dental, vision, telehealth, disability, life/AD&D, and FSA/HSA options described. Wellness elements like an EAP and mental-health support are also included, which can add practical value beyond base pay.
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Retirement Support — Retirement offerings include a 401(k) plan with employer matching and an ESPP, indicating multiple ways to build longer-term financial value. Match details are sometimes specified externally, but the presence of a match and purchase program is consistently referenced.
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Leave & Time Off Breadth — Time-off benefits include flexible PTO plus paid volunteer time, providing both personal flexibility and community-focused leave. Paid holidays and new-hire PTO amounts are also described in some materials, suggesting a reasonably complete time-away menu.
Everbridge Insights
What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
