Top Customer Success & Experience Jobs in Milwaukee, WI

As a Customer Success Engineer, you'll guide clients in integrating APIs, troubleshoot issues, provide training, and maintain documentation.

The Placement Executive partners with Advisors to provide excellent service in Commercial Insurance and Risk Management, maintaining client relationships and evaluating insurance options.

As an Outbound BDR, generate new business opportunities by prospecting nonprofits, setting meetings for Account Executives, and achieving sales targets.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

Deliver customer implementations by collecting configuration data, configuring and testing products, guiding UAT, tracking tickets and progress, coordinating vendors, and maintaining product expertise to ensure successful launches.

Provide inbound phone, web, and email support; host client training; document and track interactions; advocate for timely issue resolution; troubleshoot technical issues and improve product knowledge to ensure high customer satisfaction.

Handle inbound and outbound B2B retention calls to resolve merchant issues, educate on rates, equipment, and loyalty programs, coordinate cross-functionally to retain accounts, diagnose root causes of cancellations, recommend process improvements, and support special projects.