Top Customer Success & Experience Jobs in Milwaukee, WI

Leads Komodo Health’s customer support organization, managing support professionals and improving issue resolution, triage, escalation, and containment. Partners with analytics, engineering, and product teams to resolve recurring technical, product, and healthcare data issues. Establishes KPIs, coaches globally distributed teams, manages offshore resources, and deploys AI-enabled intake and support workflows while shaping global support strategy.

Serve as a bilingual curriculum subject-matter expert to drive core adoption and support bilingual/dual-language implementations. Deliver presentations, advise field and district teams, monitor implementation health, and surface insights to product and leadership. Travel frequently across the Midwest to support schools and districts.

Own strategic customer relationships and guide large enterprise organizations through post-onboarding cloud security adoption. The role connects Wiz’s value to customer initiatives, drives product adoption and expansion, coordinates Sales, Support, Success, Product, Engineering, and customer teams, and advises stakeholders from technical teams to CISOs. Responsibilities include transformation project management, governance, training, business case and TCO analysis, tool consolidation, milestone definition, blocker removal, and ensuring secure workload migrations and successful Wiz implementation.

Manage and strengthen client relationships, understand and address customer needs, resolve issues, coordinate with internal teams, improve satisfaction and retention, and meet sales goals among existing and new customers. The role serves as a client liaison, tracks account processes, identifies patterns, and develops solutions using SaaS platforms and agile processes.

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.

Provides second-tier technical support for enterprise software customers through phone, web, and email. Diagnoses application issues, resolves customer questions, handles increasingly complex escalations, identifies system defects, and maintains communication through resolution. Uses and improves knowledge-base content, creates internal documentation, advocates for customers, and collaborates with cross-functional teams. Works independently within established procedures while managing challenging customer interactions professionally.

Supports lottery loyalty account management by coordinating client relationships, monitoring account activity and performance, maintaining reports, supporting rewards-program technology, executing revenue and engagement initiatives, and identifying growth opportunities. Collaborates with Digital Account Managers and internal cross-functional teams to implement account strategies, expand customer bases, and improve loyalty-program performance.

Manages complex global enterprise accounts as a technical subject matter expert and trusted advisor. Develops multi-product strategies, guides integrations, mitigates operational risks, and translates business requirements into technical plans for executive stakeholders. Leads escalations, mentors peers, improves delivery frameworks, supports AI-driven tools, and influences Engineering and Product teams. Requires advanced cybersecurity and identity management expertise, including federation protocols, cloud security, and multi-vendor integrations.

Own success for enterprise customers by delivering security-focused enablement, projects, advisory services, training, workflow development, and strategic success plans. Manage escalations, support issues, business reviews, customer value communication, and product feedback while integrating threat intelligence into security operations. Maintain account documentation in Zendesk, Gainsight, and JIRA, support at-risk accounts, engage technical and executive stakeholders, and travel at least 30%.

Manage and retain strategic Tier 1 nonprofit accounts, build executive relationships, drive product adoption and revenue, support renewals and expansion, analyze customer data, resolve issues, develop account strategies, and track interactions in CRM systems. The role requires strong nonprofit fundraising knowledge, B2B SaaS customer success experience, communication, organization, empathy, and independent judgment.