Top Customer Success & Experience Jobs in Milwaukee, WI

Guide public-sector customers through the SaaS customer journey, including onboarding, implementation, support, adoption, and expansion. Use analytics and benchmarks to recommend improvements, promote best practices, advocate for customer needs, identify sales opportunities, and contribute to customer-success practices and speaking events. The role requires strong relationship-building, organization, process improvement, and civic technology knowledge, with travel up to 20%.

Serve as a strategic post-sales advisor helping enterprise customers achieve business outcomes with Mimica. Build customer success plans, provide product support, interpret process intelligence outputs, identify improvement opportunities, and deliver actionable recommendations. Collaborate with Sales, Marketing, Solution Engineering, Partners, Product, Engineering, and Machine Learning teams. Drive onboarding, training, adoption, account expansion, stakeholder alignment, and customer feedback for roadmap development.

Manage a customer book of business across onboarding, adoption, expansion, retention, and renewals. Build success plans, lead executive business reviews, provide data-driven e-commerce insights, and collaborate with sales and internal teams. The role focuses on customer satisfaction, revenue growth, lifecycle management, and trusted-advisor relationships with users and executives.

Manage customer onboarding and implementation for Niche’s education products, collaborating with internal teams and Account Managers to ensure successful technical setup and rapid time to value. Provide training, product demonstrations, individualized problem solving, and ongoing setup support. Serve as a product and industry expert, escalate technical inquiries, represent customer needs in product improvements, and meet onboarding timeline targets.

Serve as the primary technical contact for enterprise customers, managing relationships, account reviews, deployments, integrations, adoption, training, and ongoing support. Guide customers across multi-cloud environments, identify security and efficiency improvements, resolve technical challenges, collaborate with support teams, and advocate for customer feedback in product development.

Manage strategic enterprise customer relationships for Checkmarx application security solutions. Guide deployment, onboarding, adoption, training, and value realization while monitoring usage data and product telemetry. Serve as the primary technical liaison, coordinate with Support, Product, and Sales, manage customer success plans and escalations, communicate value metrics, and identify expansion opportunities. The role requires strong knowledge of cloud security, DevSecOps, application security tools, integrations, and enterprise technical stakeholder engagement.

Lead onboarding for new clients in the tree care and landscaping vertical: configure systems, migrate data, run integrations, train users, monitor payments, identify upsell opportunities, update knowledge bases, and collaborate with Sales, Product, and Developers to ensure successful platform adoption.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Leads and scales an enterprise Customer Success team serving high-value retail and cannabis commerce partners. Designs scalable customer journeys, QBR processes, health scoring, account mapping, and churn-risk playbooks. Coaches CSMs in executive communication, strategic selling, and enterprise relationship management. Partners with Sales on renewals, expansion, cross-selling, and account growth, while synthesizing customer feedback for Product and UX teams.

Owns executive relationships with senior living operator partners, leading strategic discussions, Quarterly Business Reviews, growth initiatives, performance improvement, and service expansion. Analyzes operational, clinical, financial, and partnership data to create recommendations, dashboards, presentations, and action plans. Coordinates clinical, business development, analytics, product, marketing, and other teams to resolve issues, align stakeholders, improve retention, and deliver measurable partner outcomes.