Strategic Client Success Manager (Renters Solutions)

Turn complex client needs into confident, connected solutions! You will own strategic relationships with property management companies and multifamily property owners, bringing together client priorities, operational performance, product solutions, and internal expertise to deliver meaningful outcomes for clients and their residents.

Overview of the Position
As a Strategic Client Success Manager, you will serve as a trusted partner to a portfolio of Renters Solutions clients. Depending on account size and complexity, your portfolio may include a small number of large, high-touch relationships or a broader group of accounts. You will guide day-to-day service, resolve escalations, lead complex implementations, and connect clients with the right teams and solutions. This is an opportunity to combine strategic thinking with hands-on client leadership in a growing rental market. You will have the autonomy to manage your relationships, the backing of a knowledgeable and tenured team, and exposure to a business investing in new products and AI-enabled growth.

What Makes Us Different?
•    Own high-value client relationships and become a trusted advisor to property management companies and multifamily property owners.
•    Work across Operations, Product, Sales, Legal, Finance, Compliance, and leadership to solve complex client needs.
•    Help shape solutions in a rental market that has delivered more than two years of double-digit growth.
•    Join an experienced, collaborative team where colleagues share knowledge and help new team members succeed.
•    Thrive with supportive, direct leadership that values openness, coaching, autonomy, and work-life balance.

What will be my duties and responsibilities in this job?   
•    Lead day-to-day relationships with assigned clients, providing responsive support, clear communication, and proactive guidance.
•    Build trusted relationships with client stakeholders at multiple levels, including senior and executive leaders.
•    Coordinate reporting, service requests, claims escalations, and other client needs from intake through resolution.
•    Monitor service performance, contractual commitments, key business metrics, and revenue goals; identify risks and mobilize action plans when needed.
•    Prepare and lead annual and quarterly business reviews, translating performance data into recommendations, decisions, and next steps.
•    Guide new client installations, software integrations, product launches, and program enhancements in partnership with internal teams.
•    Research and resolve moderate to complex issues by connecting the right stakeholders, clarifying root causes, and communicating remediation plans.
•    Identify opportunities to strengthen client outcomes, support retention and growth, and improve how programs operate.
•    Partner with Sales, Legal, Product, Finance, Compliance, and executive leadership on contracts, renewals, audits, regulatory matters, and client commitments.
•    Maintain the accuracy and integrity of client business arrangements from proposal and implementation through ongoing changes.

What are the requirements needed for this position?  
•    3+ years of executive or strategic level support or account management to high-value clients.
•    Bachelor's degree (or equivalent work experience)
•    Excellent organization and prioritization skills to manage multiple client needs and competing priorities.
•    Exceptional relationship-building skills to establish rapport and guide client conversations.

What Other Skills / Experience Is Helpful to Have?
•    Experience in P&C Insurance, property management, or housing industry is highly valuable.

How Much Should I Expect to Travel?
•    Remote role based in the United States.
•    Approximately 20% travel annually for client meetings, annual and quarterly business reviews, and other business or team meetings.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.