Top Customer Success & Experience Jobs in Milwaukee, WI

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Own post-sale enterprise relationships: lead onboarding and implementation, drive product adoption and engagement, conduct QBRs, manage renewals and expansion, coordinate cross-functional issue resolution, maintain CRM records, and advocate customer needs to improve retention and long-term value.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Lead Provider Enablement operations overseeing support, training, communications, and self-service for Interwell Acumen. Own strategy and execution to drive onboarding, adoption, NPS, SLAs, and KPIs. Build operating rhythms, Voice of Customer programs, and cross-functional initiatives with Product, Implementations, and Epic teams. Champion generative AI to scale enablement, reduce support volume, and improve outcomes. Manage and develop a provider enablement team; travel up to 20% for customer and internal meetings.

Own and grow strategic health system accounts by driving retention, expansion, and measurable outcomes; lead renewals and negotiations; build multi-stakeholder relationships; translate client feedback to product and pricing; partner with implementation and product teams; forecast and report; represent company at client sites and events (~50% travel).

Design and scale customer education programs and outcome-based learning journeys, create reusable learning content, partner cross-functionally, enable CS teams globally, and measure learning engagement and adoption to improve programs.

Provide technical, customer-facing support for Allium's data platform: troubleshoot SQL queries, data pipelines, APIs and integrations; diagnose warehouse and delivery issues; collaborate with engineering to fix bugs; write documentation and automate troubleshooting; triage incidents per SLAs and build AI-native support tools.

Own customer onboarding and long-term success for an enterprise AI Agent SaaS. Translate customer needs into product feedback, teach customers to use the platform, and drive adoption so AI Agents become part of daily workflows.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.