Top Customer Success & Experience Jobs in Miami, FL

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Manage assigned customer accounts across the full order lifecycle: new customer setup, order entry/modification, escalations, and logistics. Serve as single point of contact for customers and internal teams, maintain records, ensure export compliance and shipping documentation, handle quality non-conformances, support customer visits, produce reports, coach team members, and lead departmental initiatives to improve order-to-cash and order lifecycle processes.

Support sales and marketing initiatives through data analysis and research, conduct outreach, and manage sales enablement tools.

The Customer Success Manager will manage a portfolio of customers, ensuring successful onboarding, driving adoption, and leading renewals while acting as a strategic advisor for customer outcomes.

Owner of client-diver onboarding and ongoing relationship health to prevent churn. Facilitate alignment calls, troubleshoot misalignment, maintain HubSpot/Slack operations, collect partnership health data, and act as client advocate across internal teams to ensure productive long-term partnerships.

Lead pre-sales technical engagements for Conversational and Generative AI solutions, collaborate across teams, and design value-driven demos for enterprise customers.

Design and architect solutions for clients using Salesforce, lead requirement gathering, and collaborate with teams to deliver tailored solutions in healthcare.

Responsible for expanding revenue in existing enterprise accounts through upselling, cross-selling, and customer success strategies while managing customer satisfaction and retention.

The Customer Success Manager will engage with enterprise finance leaders, driving value from AI solutions and managing customer success initiatives to enhance renewals and partnerships.

Support Emiri client deployments by identifying issues, coaching teams, managing communication, and driving continuous improvement in operations and user experience.