Top Customer Success & Experience Jobs in Miami, FL

The Solution Manager provides account management and technical support for customers, focusing on project management and strengthening customer relationships to ensure satisfaction.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

The Customer Experience Manager leads customer satisfaction efforts by managing service relationships, supporting benefit strategies, and collaborating with internal teams to deliver exceptional service experiences.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.

As a Senior Account Executive, you will drive sales by managing complex mid-market deals, ensuring customer success, and building strategic relationships with high-value accounts.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

The Brand Experience Specialist will increase rider engagement and brand awareness through demos, education, and community partnerships while managing events and logistics in South Florida.

Manage a book of high-net-worth clients using email, phone, and Telegram to build long-term relationships, maximize revenue through Nexo products, maintain market and competitor knowledge, and ensure Salesforce records are accurate for management reporting.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.