Top Customer Success & Experience Jobs in Miami, FL

The Senior Manager, GTM Enablement at Calendly leads enablement programs for Sales and Customer Success, managing a team to design impactful training and coaching initiatives while ensuring readiness and measurable outcomes across the organization.

As a Partner Success Manager, you will build and maintain relationships with partners, analyze service performance data, and drive revenue growth through strategic guidance and contract negotiations.

Act as first responder for onboarding portal users, manage support inbox and tickets, build and validate data samples, run HubSpot routing and automations, handle billing and business operations, liaise with engineering to resolve issues, and continuously improve support and onboarding workflows.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Serve as primary technical liaison for enterprise healthcare clients, providing troubleshooting, issue triage, SOPs, client education, and cross‑functional feedback to improve product adoption and analytics usage.

The Client Relationship Manager manages UHNW client relationships, overseeing financial needs, cash management, and coordinating multiple entities while ensuring timely execution and accuracy of requests.

Own revenue and market share for an assigned portfolio by growing applications, funded loans, and average loan size. Build and manage client relationships, enable partners operationally, diagnose performance gaps, execute strategic account plans, track KPIs in Salesforce, and drive cross-functional initiatives to remove barriers to growth.

Lead technical customer success by resolving integration issues, onboarding and configuring integrations, troubleshooting logs and APIs, documenting solutions, partnering with Integrations and Engineering, and improving onboarding efficiencies while supporting East-Coast hours.

The Account Manager drives customer retention and expansion within assigned accounts, managing relationships, renewals, and promoting platform adoption while providing strategic insight.

Serve as primary enterprise support contact for veterinary hospital groups: triage and resolve tickets, maintain HubSpot and trackers, investigate recurring issues, coordinate cross-functional teams, escalate complex cases, and report trends to improve enterprise support workflows and customer experience.