Top Operations & Support Jobs in Miami, FL

Provide front-line technical support via phone, email, and chat; triage and resolve tickets within SLA; perform basic hardware, software, and network troubleshooting (AD, Group Policy, RDP, VPN, printers); escalate complex issues; document resolutions; participate in training, projects, and on-call rotations including after-hours as needed.

Manage pre-award and post-award sponsored research activities for a neurology department, including proposal preparation/submission, budget development, compliance, award monitoring, subaward management, reporting, closeouts, and liaison work with PIs, SPA, and other offices.

Support new and renewal insurance placements by reviewing submissions for completeness, assisting with quoting and carrier marketing, tracking responses, maintaining records in agency systems, and preparing bind orders under manager guidance.

Own and build GTM systems, automation, and AI agent workflows across marketing, sales, and customer success. Design integrations and data models (BigQuery, Salesforce, HubSpot), create internal tools with Claude Code, eliminate manual work across GTM and G&A, and measure system performance to drive pipeline, retention, and operational efficiency.

Manage project documentation for EPC customers: collect, scan, upload, assemble, control revisions, and load documents into customer document management systems. Coordinate with project managers, vendors, and customers to meet delivery and compliance requirements.

Owner and coordinator for GTM technology portfolio, optimizing seller productivity through SaaS tool administration, generative AI and automation prototyping, workflow analysis, requirements gathering, vendor coordination, change management, training, and metrics tracking to drive adoption and measurable business impact across Sales, Marketing, Revenue Operations, and partners.

Provide exceptional customer support via email, chat, and phone; own issues end-to-end including diagnosis, resolution, and escalation; recreate and troubleshoot scenarios in test environments; deliver tailored solutions and meet productivity, satisfaction, and reliability goals.

Lead RevOps strategy, systems, data infrastructure, and team to drive GTM efficiency and AI-enabled revenue intelligence across sales, marketing, and customer success. Own tech stack, forecasting, process optimization, integrations, and executive reporting while building a proactive RevOps organization.

The role indicates a potential for international positions in the future at The ROSTR Group but currently has no openings outside North America.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.