Top Operations & Support Jobs in Miami, FL

Leads Americas revenue operations, including forecasting, pipeline hygiene, territory and quota planning, sales and partner operations, quote-to-order execution, reporting, analytics, and CRM transformation. Serves as the operational partner to the CRO, drives process governance and documentation, leads a regional team, and coordinates with global operations centers of excellence through systems implementations and organizational change.

The Revenue Operations Associate manages and improves revenue processes across Sales, Account Management, Support, Finance, Marketing, and partner operations. Responsibilities include administering Salesforce and Outreach, building automations, maintaining KPI dashboards, calculating commissions, analyzing costs and pipeline health, supporting forecasting and targets, improving data integrity, and conducting analysis on productivity, campaigns, churn, and retention.

Manages international department operations, including criminal record searches, employment and education verifications, order processing, delayed-order tracking, client updates, vendor communication, and confidential data handling. Ensures searches are accurate, timely, and compliant with established procedures while supporting client-specific requirements. Requires fluent written and verbal French and English, strong organization, multitasking, problem-solving, communication, and intermediate Excel proficiency.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Leads the establishment and day-to-day operation of CTI’s Pune AV office. Responsibilities include setting up processes, overseeing AV rack building and equipment readiness, managing vendors, suppliers, facilities, budgets, and teams, coordinating with engineering, sales, service, installation, project management, and international teams, and ensuring efficient, high-quality project delivery while supporting long-term business growth.

Owns the design, documentation, and optimization of healthcare revenue cycle workflows. Translates payer-provider processes into build-ready product requirements, user stories, process maps, and decision trees for AI-enabled solutions. Partners with operations, product, engineering, vendors, and leadership to identify automation opportunities, troubleshoot issues, improve performance, and support implementation. Requires deep healthcare revenue cycle expertise, strong process analysis, stakeholder facilitation, structured problem solving, and up to 25% travel.

Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Build and lead the operating model for Anaconda’s partner ecosystem across cloud marketplace, channel, and technology partnerships. Develop playbooks, reporting frameworks, dashboards, forecasting processes, and performance metrics that drive partner-sourced revenue and predictable growth. Integrate AI-powered workflow automation, establish operating cadences, lead business reviews, and coordinate with Sales, Marketing, Finance, Customer Success, and executives. Drive adoption of tools and processes through structured change management.

Leads a nonprofit claims team handling complex, high-exposure commercial liability claims. Provides technical direction on coverage, liability, damages, litigation, reserving, negotiation, and settlement. Manages claim assignments, quality reviews, regulatory compliance, reporting, process improvement, and customer service. Develops team members through mentoring, training, performance management, and strategic leadership across multiple jurisdictions.