Top Operations & Support Jobs in Miami, FL

Supports the CEO and President by managing calendars, travel, meetings, communications, briefing materials, events, information flows, and confidential matters. The role coordinates high-volume domestic and international travel, prepares written materials, tracks workstreams, liaises with internal and external stakeholders, and ensures principals are prepared for engagements. Success requires exceptional organization, discretion, judgment, adaptability, communication, and comfort working remotely in a fast-paced environment.

Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.

The RN Healthcare Advocate supports older Medicare patients by providing personalized care, navigating medical systems, and coordinating resources for better health outcomes.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Own operational reporting, diagnostic analysis, capacity planning, platform administration, system changes, process improvement, and cross-functional program execution. Partner with Product, Engineering, workforce planning, vendors, training, and quality teams to improve operational performance. Lead accountability mechanisms, roadmap alignment, AI and automation initiatives, and scaled delivery while mentoring teammates and influencing without formal authority.

Own Arcadia’s revenue operating system, including Salesforce, forecasting, pricing, SKUs, quote-to-cash, KPI frameworks, sales compensation, and AI-powered reporting. Lead the evaluation and roadmap of the revenue technology stack while partnering with Sales, Marketing, Customer Success, Finance, Product, and Tech. Build scalable processes, improve forecast accuracy, analyze pipeline and sales efficiency, and drive predictable growth in a high-growth SaaS environment.

Manage Deal Desk operations across the quote-to-cash lifecycle, including CPQ administration, quoting, pricing validation, approvals, product configuration, exception management, and data integrity across CPQ, CRM, and billing systems. Build KPI reporting, support renewals and expansions, document processes, and partner cross-functionally to automate workflows and improve deal execution.

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.

Manages business continuity and operational resilience for a business line within a financial services organization. Responsibilities include maintaining business continuity plans, conducting business impact analyses, setting impact tolerances, coordinating resilience testing, documenting recovery strategies, supporting technology and facilities recovery, and ensuring regulatory and policy compliance. Serves as a subject matter expert and liaison across business, technology, risk, and resilience stakeholders while maintaining governance documentation, metrics, and audit evidence.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs inquiries, tracks unresolved cases, follows up with clients, and provides accurate, timely, friendly responses. Builds client trust, manages difficult situations professionally, multitasks across critical issues, and participates in cross-training to improve customer experience and business operations.