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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Own go-to-market readiness and customer journey operations across the enterprise SaaS lifecycle. Design scalable workflows spanning sales quoting, provisioning, implementation, support, renewal, and expansion. Lead cross-functional programs, create field enablement assets such as SOW templates and delivery playbooks, establish launch governance, and translate field feedback into product roadmap improvements. The role requires influencing Product, Sales, Services, Customer Success, and Operations leaders without direct authority.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Solution Manager, Customer Journey (Individual Contributor)
Why We Have This RoleAt Qualtrics, our Customer Journey team ensures every client experiences a predictable, high-value path from their initial evaluation through adoption, renewal, and expansion. As Senior Solution Manager, you will serve as the operational architect bridging product innovation with field reality. You'll partner directly with Product Management, Sales, Professional Services, Customer Success, and Operations to design the end-to-end business workflows that make new offerings sellable, deliverable, and supportable at enterprise scale.
How You’ll Find Success- Operate as an architect of clarity: Cut through ambiguity to turn complex go-to-market concepts into concrete, repeatable execution plans.
- Lead through influence: Align cross-functional leaders across GTM and Product without direct reporting authority, driving shared accountability.
- Think in systems and lifecycles: Map customer handoffs across quote-to-cash, delivery, and renewal to eliminate operational friction points before they occur.
- Synthesize signal from noise: Distill qualitative field feedback and customer experiences into structured, data-backed insights that shape product roadmaps.
- Deliver with enterprise rigor: Balance strategic program architecture with hands-on asset creation, from SOW frameworks to scoping methodologies.
- Executive cross-functional mastery: Deepen your ability to drive strategic decision-making across Product, Engineering, Sales, and Post-Sales leadership.
- Category-defining operational design: Build and standardize GTM frameworks that scale an enterprise SaaS ecosystem operating at multi-billion-dollar scale.
- Product strategy leadership: Expand your direct influence on product vision and release strategy by grounding roadmaps in real-world delivery data.
- Accelerate time-to-market for new offerings: Own end-to-end GTM readiness programs, establishing clear launch gates and operational milestones so regional teams can sell and deliver seamlessly on Day 1.
- Eliminate post-sale friction: Map and implement customer journey workflows across provisioning, implementation, and support to reduce handoff risks and improve onboarding velocity.
- Equip the field for repeatable execution: Build practical field assets, including scoping guides, statement of work (SOW) templates, packaging matrices, and delivery playbooks in partnership with Enablement and Product Marketing.
- Direct product evolution using field evidence: Establish systematic feedback loops between delivery teams and Product Managers to prioritize features that drive sustained customer adoption and expansion.
- Standardize scalable frameworks: Turn single-product launch successes into reusable playbooks, operational standards, and governance models adopted across global teams.
- Demonstrated track record leading go-to-market readiness, business operations, services strategy, or product operations within a multi-product enterprise SaaS environment.
- At least 8 years of experience designing end-to-end business workflows across the customer lifecycle (sales quoting, delivery handoffs, provisioning, and renewals).
- Proven capability managing complex cross-functional programs across distributed teams with clear risk mitigation and executive milestone tracking.
- Hands-on portfolio of field-enablement deliverables, such as implementation methodologies, scoping calculators, SOW templates, or delivery playbooks.
- Familiarity with enterprise go-to-market platforms (e.g., Salesforce, Gainsight, Highspot) and partner/SI delivery models.
- We build the connective tissue: We sit at the intersection of business strategy and technical execution, making sure our company's biggest product bets succeed in the real world.
- Bias toward action over bureaucracy: We value lightweight, repeatable systems over red tape; our frameworks exist to empower client-facing teams to move faster.
- High autonomy with built-in trust: You own your programs end-to-end, with the freedom to design solutions and the direct support of a collaborative team of peers.
- Impact measured by customer outcomes: Our success is directly tied to how effortlessly our customers adopt and expand their use of Qualtrics software.
- Global Wellness & Flexibility: Competitive time-off policies, flexible working arrangements, and wellness stipends to support work-life balance.
- Comprehensive Health & Retirement: Industry-leading health coverage options and generous retirement matching programs.
- Community & Inclusion: Active Employee Resource Groups (ERGs) and dedicated team-building events that foster a strong sense of belonging.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.
Remote Base Annual Pay Transparency Range
$118,000—$157,000 USD
Skills Required
- Track record leading go-to-market readiness, business operations, services strategy, or product operations in a multi-product enterprise SaaS environment
- At least 8 years of experience designing end-to-end business workflows across sales quoting, delivery handoffs, provisioning, and renewals
- Experience managing complex cross-functional programs across distributed teams
- Ability to perform risk mitigation and executive milestone tracking
- Hands-on experience creating implementation methodologies, scoping calculators, SOW templates, or delivery playbooks
- Familiarity with enterprise go-to-market platforms such as Salesforce, Gainsight, or Highspot
- Familiarity with partner and system integrator delivery models
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
Qualtrics Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is considered strong, with PPO and high‑deductible plan options and the company paying 85% of U.S. medical premiums. Dental, vision, telemedicine, and HSA support round out the core package.
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Retirement Support — Retirement benefits are highlighted by a 401(k) with a 5% company match and immediate vesting. Employees also point to useful plan options alongside other financial protections.
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Wellbeing & Lifestyle Benefits — Wellbeing programs stand out through a $1,200 annual wellness stipend and no‑cost mental‑health support, plus five wellness days and unlimited sick time in the U.S. Additional lifestyle perks include an annual $1,800 Experience Bonus and up to 10 work‑from‑anywhere days.
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
