Our Opportunity:
The Trade Compliance Manager will oversee daily import compliance operations for Chewy's U.S. and Canadian business. This role will serve as a key link between Chewy Ops, Supply Chain, Procurement, and our customs broker network, ensuring shipments move compliantly and efficiently across borders. The manager will lead classification, licensing, and trade program execution while supporting Chewy's broader goals for compliant growth in the international supply chain.
About the Role in Chewy Ops
This position is part of the Chewy Operations organization, reporting within the Trade Compliance and International Transportation team. The role supports Chewy's commitment to operational excellence, regulatory compliance, and customer trust. The manager will collaborate closely with Chewy Ops teams, Procurement, Finance, Legal, and external partners to keep Chewy's supply chain compliant and efficient.
What You'll Do:
Core Responsibilities
1. Daily Compliance Operations
- Handle escalations from day-to-day customs and import activities for the U.S. and Canada.
- Ensure adherence to U.S. CBP and Canadian CBSA requirements, Chewy import policies, and internal SOPs.
- Partner with Chewy Ops and warehouse teams to resolve clearance issues and support timely product availability.
2. Tariff Classification and Product Review
- Review new products for correct HTS classification and applicable trade program eligibility (e.g., USMCA, GSP, Section 301).
- Identify regulatory requirements tied to OGA agencies such as FDA, USDA, or CFIA.
- Support tariff impact analysis for new product introductions and sourcing changes.
3. Permitting and Licensing Programs
- Define import and licensing requirements across multiple regulatory agencies (FDA, USDA, CBSA, etc.).
- Maintain oversight of company records, filings, and renewals to ensure uninterrupted import operations.
- Coordinate with internal teams to ensure compliance documentation is current and accessible.
4. First Sale for Export Program
- Lead operational execution of Chewy's First Sale for Export program across a multi-country supplier base.
- Partner with suppliers, brokers, and internal stakeholders to ensure valuation data accuracy and program compliance.
- Identify and implement opportunities for customs duty optimization aligned with Chewy's sourcing strategy.
5. Governance and Continuous Improvement
- Develop, implement, and maintain import compliance procedures and training materials.
- Partner with Trade Compliance leadership to identify process improvements that enhance data accuracy and reduce risk.
- Support internal audits, post-entry reviews, and metrics reporting for customs compliance performance.
Key Qualifications
- Bachelor's degree in International Business, Supply Chain, or related field.
- 7+ years of experience in import compliance, customs operations, or trade compliance management.
- In-depth knowledge of U.S. import regulations, HTS classification, and valuation methodologies.
- Familiarity with FDA, USDA, and other regulatory agency requirements.
- Experience managing customs broker relationships and trade programs such as First Sale or FTAs.
- Licensed Customs Broker (LCB) preferred.
- Strong analytical, communication, and cross-functional collaboration skills.
- Comfortable operating in a fast-paced, evolving environment with multiple stakeholders.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential. We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that. At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch. Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey. We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets. We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone. Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time. With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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