Top IT Support & Helpdesk Jobs in Memphis, TN

Provide cloud operations support by troubleshooting Windows environments, performing SQL backups/restores and scripts, creating documentation, collaborating with Dev/Support teams, executing administrative scripting tasks, and assisting with configuration changes and testing to ensure reliable client-facing services.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide on-site Business Technology support for desktops, laptops, mobile devices, printers, network and telephony equipment. Lead escalations, train Support Specialist I staff, manage imaging/deployment, ensure patch/AV compliance, coordinate repairs and purchasing, maintain hot spares, and support after-hours on-call incidents.

Provide day-to-day desktop and hardware/software support, troubleshoot networking and remote connectivity, manage IT asset inventory in ServiceNow, coordinate hardware logistics and warranties, support audiovisual/video conferencing and printers, and act as onsite hands-and-eyes for network/server teams.

Support and troubleshoot Airwatch MDM systems and related infrastructure, ensuring effective mobile device management and compliance across iOS and Android devices.

Design, integrate, and sustain mission-critical systems: install, configure, monitor, and maintain OS, application stacks, virtualization, backups, security, scripting, and provide 2nd/3rd level support for 24x7 production infrastructure.

Design, implement and manage the CMDB in ServiceNow; maintain automated discovery processes and ensure data accuracy and integration with other systems. Collaborate with various departments to improve service mapping and support lifecycle processes.