JOB SUMMARY
As a assistant site IT manager you will manage the information services function for one locations. Responsible to deliver IT services through effective resource management and the bridging of communications and understanding between IT, operations/business units and external customers. Will have ownership for the delivery of IT services that exist to support complex business operations by demonstrating effective leadership for those involved in the development, design, optimization and delivery of information service solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· To drive the provision of a high quality IT service across all operational and support areas
· Accountability for the overall provision of an end to end IT service across agreed services
· Accountability for driving the IT service agenda and for facilitating and implementing IT service improvements across the business.
· To build and maintain strong relationships directly with operations , the business units and external customers
· The communication and management of business unit and operational IT service issues
· Collaborate with internal IT teams to effectively deliver services to end users
· To identify, track and manage key operational risks to the service, providing strong co-ordination with the business, IT and Operational Risk. High attention given, but not limited to, business continuity, IT audit requirements and software compliance
· Drive metrics management and performance of IT support and services with a focus on a data driven continuous improvement approach.
· Participate in the exchange of ideas and information across the global IT organization to help drive standardization and sharing of best practice initiatives.
· Collaborate with, and understand the needs of internal/external customers from a business process and product perspective to help drive key IT solutions for driving operational efficiencies
· Accountability for the accurate and timely delivery of monthly reporting to the business regarding IT service performance, including service trends, improvement activity and SLA attainment.
· Accountability for the provision of a reliable and stable service which meets the customer’s needs and is sustainable.
· To build a clear understanding of the service requirements of the business
· To engage with project delivery teams to ensure that site requirements are embedded in project plans to support agreed service levels and expected capability
· To support the incident management process by clearly articulating business impact during for affected service(s) during major incidents and driving completion of corrective actions and problem management activities.
· Drive awareness of change management activity for high category services ensuring that the business impact of change activity is understood and risks to business processing highlighted.
· Selects, develops, and evaluates personnel to ensure the efficient operation of the IT function.
· Coordination of work schedules, priorities, and performance management of IT personnel.
· Responsibility for financial forecasting and cost management of site IT function.
· Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority
· Ability to work effectively under pressure with constantly changing priorities and deadlines
· Understand and embrace the global IT strategic direction
· Adhere to all safety and health rules and regulations associated with this position and as directed by superior.
· Enfirce and follow all procedures and policies within IT and the company.
· Participate in internal audit programs and drive non comformance issues to conclusion.
· Project Management as required.
· May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
· Demonstrated leadership and resource management experience
· Significant experience of working with ITIL processes
· Interpersonal skills in working with the customer, management and technical teams in a “self starter” role
· Excellent written and verbal communication skills
· Effective presentation skills
· Strong attention to detail
· Experience of delivering SAP services and Manufacturing Execution Systems in a working environment preferred
EDUCATION & EXPERIENCE REQUIREMENTS
· Bachelor's Degree preferred.
· Minimum of 5 years work-related experience required in IT or related discipline.
· Minimum of 2 years management experience required.
· Lean Six Sigma qualification preferred.
· Or an equivalent combination of education, training or experience.
WORKING CONDITIONS
· Regular business hours + on call. Some additional hours may be required.
· Travel requirements: Domestic and/or International, up to 20%,.
· Climate controlled office environment during normal business hours.
PHYSICAL REQUIREMENTS
Sitting
Walking
Standing
Bending/Squatting/Stooping
Reaching
Balancing
Twisting
Crawling
Hands in water
Kneeling
Data Entry/Typing
Unusual hearing or vision demands: None specified
^Other physical demands or notes: Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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Jabil Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jabil and has not been reviewed or approved by Jabil.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, vision, prescription coverage, and HRA/HSA plan options appearing consistently across role materials. Wellbeing support is also included via EAP access and additional wellbeing-oriented time such as mental-health days in some U.S. postings.
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Retirement Support — Retirement offerings include a 401(k) with company match and an Employee Stock Purchase Plan, which together strengthen long-term savings potential. Additional financial upside is supported in some roles through profit sharing and performance/quarterly bonus structures.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle add-ons extend beyond core insurance, including tuition reimbursement, commuter benefits, pet insurance, adoption assistance, and employee assistance resources. Community-oriented benefits such as a paid Day of Service can add perceived non-cash value alongside standard rewards.
Jabil Insights
What We Do
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
