Top Tech Jobs & Startup Jobs

Owns the CSAT and Quality 2.0 performance portfolio across customer care. Develops strategy, roadmaps, improvement agendas, and value-realization plans; identifies customer and operational opportunities through analytics; influences senior cross-functional leaders; establishes action plans, milestones, and success measures; and tracks interventions through completion and measurable impact. The role also develops executive narratives, represents experience health in operating forums, and drives improvements in customer satisfaction, resolution accuracy, repeat contacts, and cost per order.

Leads Chewy’s Voice of Customer program, including AI-driven listening strategies, survey programs, executive escalation root-cause analysis, VOC reporting, and cross-functional customer experience improvements. Drives roadmap prioritization, continuous improvement sprints, feedback loops, post-implementation reviews, and C-suite communications. Builds and leads a team of VOC program managers while influencing leaders across operations, marketing, merchandising, delivery, and healthcare.

Lead a team of full-stack engineers building Chewy’s engineering platforms and scalable development and testing environments. Recruit, mentor, and manage engineers; guide technical decisions; prioritize investments and roadmaps; review implementations; promote engineering, testing, Agile, and deployment best practices; and collaborate across technical and business organizations.

Creates and personalizes physical customer gifts, primarily pet memorialization stones. Responsibilities include hand-painting names and thematic icons, maintaining clean and legible lettering, ensuring tasteful designs, and managing the art queue within service-level expectations. Requires skilled painting, drawing, and penmanship, strong attention to detail, organizational ability, and the capacity to write and paint for extended periods.

Leads Chewy’s global mobility strategy and operations across immigration, relocation, international assignments, transfers, commuter arrangements, and business travel. Owns policies, compliance controls, vendor relationships, complex cases, dashboards, and executive reporting. Partners with HR, Legal, Finance, Tax, Payroll, Talent Acquisition, and business leaders on workforce mobility decisions. The role also supports training, communications, acquisitions, international expansion, and continuous program improvement.

Owns transportation procurement strategy, strategic sourcing, supplier management, contract negotiations, and vendor performance. Leads complex sourcing initiatives, develops category roadmaps, negotiates pricing and service terms, conducts financial and market analysis, and partners with Finance and cross-functional stakeholders on budgeting, forecasting, and procurement decisions. The role also manages supplier reviews, scorecards, corrective actions, and long-term vendor relationships, with domestic travel as needed.

Provides Tier 2 and Tier 3 desk-side IT support for corporate users, troubleshooting Windows, Apple, network, client/server, application, and peripheral issues. Maintains desktop configurations, researches hardware and software standards, manages IT inventory, supports incident management, documents solutions, assists with office moves, and provides mentorship. Participates in 24/7 on-call support.

Receive, store, transfer, and fulfill wholesale pharmacy inventory in a warehouse facility. Responsibilities include inbound and outbound order processing, inventory counts, stock rotation, returns and damage processing, documentation, record keeping, product quarantine, and maintaining safety and quality standards. The role requires operating material-handling equipment, using computer systems, meeting physical warehouse demands, and maintaining Pennsylvania pharmacy technician registration or licensure.

Leads cross-functional Voice of Customer initiatives, partnering with senior leaders, engineering, operations, product, and analytics teams. Owns program prioritization, roadmaps, KPIs, business reviews, process improvements, launch readiness, reporting, and scalable inspection mechanisms. Uses data, statistical analysis, and operational insights to identify bottlenecks, drive decisions, improve customer and team member experiences, and deliver large-scale initiatives through influence and rigorous execution.

Leads analytics for Chewy’s Voice of Customer organization by integrating customer, operational, survey, sentiment, and behavioral data. Builds dashboards, measurement frameworks, alerts, governance standards, and self-service analytics. Identifies customer friction, risks, root causes, and business impacts; conducts forecasting, experimentation, segmentation, and regression analyses. Develops executive-ready recommendations, partners with senior stakeholders, monitors customer-impacting events, and coaches analysts and cross-functional teams.