Top IT Support & Helpdesk Jobs in Madison, WI

Lead and coordinate incident response and outages across production systems, manage communication with stakeholders, log incidents and KPIs, perform root cause analysis, drive preventative actions, and support ITSM/change control processes while participating in a 24/7 on-call rotation.

Manage and optimize SAP Sybase ASE environments: install/patch, tune performance, run backups/recovery, manage security and replication, troubleshoot production issues, perform migrations, participate in on-call rotation, and document resolutions while collaborating with cross-functional teams.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Salesforce Support Administrator resolves user issues, supports Salesforce operations, manages tickets, and assists with configurations and administration tasks.

The Client Support Engineer provides technical support for end-user devices, servers, and network equipment, ensuring IT systems are operational and compliant.

Student internship supporting IT: troubleshoot hardware/software/network issues, configure devices, maintain documentation and asset inventories, assist with upgrades, monitor security alerts, support IT projects (migrations, cloud integrations, automation), and ensure policy compliance.

Join a remote-first company focused on customer satisfaction and innovation in IT and Security, by collaborating with motivated team members.

Provide application support for equities trading platforms: troubleshoot incidents, liaise with brokers and internal teams, document resolutions, onboard investment professionals, and communicate status to stakeholders.

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.

Support and manage customer-hosted cloud environments for the Jenzabar One ecosystem. Perform configuration, troubleshooting, upgrades, incident reporting, and cross-team collaboration. Serve as escalation for junior staff and NOC, assist on projects, and leverage AI tools to improve cloud operations and efficiency.