Top IT Support & Helpdesk Jobs in Madison, WI

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Administer and integrate the Nexthink platform to enhance IT support efficiency through automation, analytics, and workflow optimization. Collaborate with teams to improve employee experience and performance insights.

The IT Infrastructure Manager leads infrastructure systems development, team management, and ensures scalable, secure operations while coordinating key initiatives and vendor relationships.

Lead and mentor a systems administration team while remaining hands-on maintaining Linux-based production infrastructure. Own virtualization, on-prem storage, databases, networking, automation, CI/CD, monitoring, hiring, and on-call operations to ensure uptime and team development.

Lead and manage the IT change management process, monitor and schedule changes, handle expedited/emergency changes, run CAB meetings, coordinate with stakeholders, support major incident management, maintain documentation, and provide change metrics and continuous improvement.