Top IT Support & Helpdesk Jobs in Louisville, KY

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide tier-1 desktop support for Windows 10/11 and Office365, manage tickets via Fresh Service, onboard employees, manage IT assets, assist with projects like phone system conversions and conference room setups, and support users across the enterprise.

Manage, maintain, and enhance enterprise financial and real-estate IT systems. Provide user support, troubleshoot integrations, perform system maintenance and upgrades, gather requirements, develop and test enhancements, document processes, and deliver application training and improvements.

Ensure efficient operation and maintenance of mechanical, electrical, and plumbing systems; perform routine preventive maintenance and emergency repairs.

The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform, focusing on ITIL-aligned digital workflows and client engagement.