Top Tech Jobs & Startup Jobs in Lexington, KY

Handle inbound calls to educate, empathize with, and retain clients in Beyond Finance hardship programs. Deescalate upset customers, assess financial situations, use the CRM to document interactions, propose customized solutions, and meet retention targets while delivering excellent customer service.

Handle inbound calls to retain clients in Beyond Finance hardship programs by educating, empathizing, de-escalating, analyzing financial situations, using the CRM to document interactions, developing customized retention solutions, and meeting retention targets while delivering excellent customer service.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Gather and document business and functional requirements, analyze processes, recommend improvements, produce BRDs/FRDs/user stories and process maps, support solution design, UAT, testing and deployment, produce reports/dashboards, monitor project progress, and support change management and stakeholder communication.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Manage and maintain RMF authorizations and audit evidence (SSPs, SARs, POA&Ms, STIGs), embed compliance into engineering and CI/CD, coordinate internal assessments and external audits (FedRAMP High, CMMC 2.0, SOC 2), run risk and vendor reviews, and automate continuous control testing across federal and commercial environments.

Architect, build, and maintain native iOS applications and SDKs; manage releases and versioning; maintain public API docs; ensure code quality with unit/functional tests; build CI/CD and internal tooling; translate product requirements, collaborate on features, and manage tech debt.

Lead technical solution strategy for high-impact pre-sales opportunities: define scalable architectures, guide complex discovery, advise on data migration and implementation governance, translate requirements into roadmaps, coach team members, and relay insights to product and engineering.

Own product intake, prioritization, and roadmaps; partner with business sponsors and engineering to define features, coordinate Agile delivery, remove blockers, ensure governance, and measure value delivery.

Lead end-to-end delivery of AML, KYC, and legal/risk/compliance initiatives. Own governance, planning, execution, and reporting; coordinate RegTech, KYCS, Onboarding, and PMO stakeholders; translate regulatory change into project actions; support audit readiness, risk mitigation, and continuous improvement of controls and processes.

Lead end-to-end customer migrations from legacy platforms to MetLife's cloud claims platform. Create and maintain project plans, manage cross-functional teams, coordinate stakeholders, monitor milestones and testing, resolve risks, and ensure operational readiness for multiple concurrent disability migration projects.

Lead technical onboarding and solution architecture for enterprise wealth management clients. Translate client goals into platform designs, manage integrations (CRM, data warehouse, APIs), drive adoption, mentor delivery teams, influence product strategy, and ensure successful handoffs to Client Success.