Top Customer Success & Experience Jobs in Las Vegas, NV

Serve as primary client contact to maintain engagement, track account health, coordinate strategic touchpoints and QBRs, document opportunities in CRM, and partner with Sales and Delivery to drive retention and expansion.

Manage B2B SaaS customer relationships, onboarding, adoption, training, operational reviews, issue resolution, and retention for Ethics and Compliance programs. Advise customers on GRC program improvement, coordinate internal delivery teams, track initiatives in Salesforce, support renewals and expansion, and advocate for customer needs. The role includes approximately 10% travel to priority customer locations.

Own post-sales technical relationships for Azure-focused customers, providing FinOps guidance, cloud commitment optimization, governance advice, and executive-level business insights. Monitor Azure commitment utilization, lead Quarterly Business Reviews, identify expansion opportunities, and collaborate with Product, Engineering, and Support to resolve challenges and influence the roadmap. The role requires strong Azure expertise, cloud economics knowledge, customer-facing communication, and the ability to translate technical findings into measurable business outcomes.

Leads DataSpring’s most strategic healthcare client relationships, building executive and operational alignment, protecting retention, driving value realization, identifying expansion opportunities, and coordinating cross-functional teams. The role develops multiyear account strategies, manages risks and escalations, supports renewals and negotiations, translates client priorities into organizational action, and serves as a trusted advisor to health plans and healthcare organizations. This is a fully remote position requiring travel up to 30%.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.

Lead the onboarding and implementation of new clients for iCareManager, managing projects, conducting training, and ensuring client satisfaction throughout the process.

Own customer onboarding and product support for CAM Assist. Personally guide new customers from sales handoff through installation, setup, and first accepted toolpath, while managing the support queue and developing the support specialist. Build scalable playbooks, help content, knowledge systems, and product feedback loops; monitor usage, prevent onboarding stalls, manage escalations, and improve time-to-value for manufacturing customers.

Manage partner relationships, retention, onboarding, training, service requests, escalations, and operational workflows. Serve as the primary operational contact for assigned accounts, monitor satisfaction and engagement metrics, conduct business reviews, resolve issues cross-functionally, and support renewal and retention initiatives. Collaborate with account executives, insurance, revenue operations, and technology teams to improve partner experience and operational efficiency.

Leads the Partner Experience team supporting district onboarding, implementation, training, engagement, renewals, and expansion across three education products. Manages team performance, capacity, workflows, partner health metrics, feedback loops, and operational improvements. Collaborates with Sales, Account Management, Product, and Marketing to ensure smooth handoffs, effective partner support, and data-driven improvements. Requires approximately monthly travel to partner districts, retreats, and company events.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.