Top Customer Success & Experience Jobs in Las Vegas, NV

Manage partner relationships, retention, onboarding, training, service requests, escalations, and operational workflows. Serve as the primary operational contact for assigned accounts, monitor satisfaction and engagement metrics, conduct business reviews, resolve issues cross-functionally, and support renewal and retention initiatives. Collaborate with account executives, insurance, revenue operations, and technology teams to improve partner experience and operational efficiency.

Leads the Partner Experience team supporting district onboarding, implementation, training, engagement, renewals, and expansion across three education products. Manages team performance, capacity, workflows, partner health metrics, feedback loops, and operational improvements. Collaborates with Sales, Account Management, Product, and Marketing to ensure smooth handoffs, effective partner support, and data-driven improvements. Requires approximately monthly travel to partner districts, retreats, and company events.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Owns customer success for enterprise B2B SaaS accounts, including onboarding, adoption, quarterly reviews, renewals, churn reduction, expansion, and advocacy. Builds strategic relationships with multinational and Fortune 500 stakeholders, develops success and account plans, translates business objectives into priorities, and collaborates with Sales, Product, Training, Support, and Development teams. Provides guidance on industrial data analytics, IT/OT priorities, digital transformation, and customer ROI.

Work with customers to configure and maintain Cresta's Opera platform, identify key moments using keyword/utterance rules, monitor voice analytics trends, produce insight reports, respond to ad hoc analysis requests, and mentor customer analysts to maximize product value.

Support end-to-end onboarding of HR, payroll, benefits, and leave clients. Configure HRIS platforms, migrate and validate employee and payroll data, establish benefits EDI and GL integrations, coordinate cross-functional workstreams, maintain implementation plans, and ensure smooth handoffs to service teams. The role also improves workflows through automation and AI while managing client expectations, timelines, testing, and go-live readiness.

Manage a portfolio of 15–25 customers, owning renewals, retention, upsells, customer health, account planning, and revenue growth. Serve as a trusted product advisor, lead business reviews, provide data-driven insights, collaborate cross-functionally, and mentor CSMs. The role requires senior stakeholder engagement, quota-carrying experience, CRM forecasting, project management, and occasional travel while working remotely during Eastern Time hours.

Own a portfolio of strategic enterprise customers from implementation through renewal. Build success plans, manage adoption and value realization, engage executives, forecast renewals, mitigate churn risk, and identify expansion opportunities with Account Management. Lead business reviews, roadmap discussions, customer escalations, and cross-functional coordination. Translate customer feedback into product priorities and advise executives on agentic AI, generative AI, and enterprise CX opportunities and risks.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.