Top Customer Success & Experience Jobs in Las Vegas, NV

Manages post-sale relationships for assigned live entertainment client accounts, serving as the primary contact, resolving issues, supporting retention and renewals, and coordinating onboarding. Maintains HubSpot CRM records, account activity logs, tickets, and reporting. Leads cross-functional coordination with Sales, Payroll, Billing, Support, and Operations teams to ensure account readiness, accurate reporting, and timely issue resolution.

Resolve high-volume customer tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted support suggestions to provide accurate responses. Identify issues requiring product judgment or creative-tool troubleshooting and route them to appropriate support tiers. Flag recurring questions for potential macro creation while maintaining speed and accuracy in repetitive, process-driven work.

Manage day-to-day relationships for assigned client accounts after sale. Responsibilities include client communication, issue resolution, retention and renewal support, onboarding coordination, CRM data management, reporting, inbox triage, cross-functional coordination, and tracking account health and open items. The role requires maintaining accurate HubSpot records, generating account reports, escalating risks, and partnering with Sales, Payroll, Billing, Support, and Operations teams to resolve client needs.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Own customer onboarding, implementation coordination, training support, ongoing relationship management, and monthly check-ins for churches using Nurture. Translate between customers and engineering, document scalable playbooks, improve support workflows, and identify automation opportunities. The role will progressively manage an assigned book of approximately 50 churches while partnering with the Head of Customer Experience and traveling periodically for in-person training and customer engagements.

Leads strategic relationships with North American construction executives, driving adoption and measurable outcomes from Buildots’ construction intelligence platform. Advises clients on best practices, develops enterprise initiatives and ROI analyses, identifies account expansion opportunities, and partners with Sales, Product, Marketing, and Customer Success. The role requires deep construction or ConTech expertise, consultative relationship management, change management, and the ability to influence senior stakeholders and product development.

Manage multiple federal government customer accounts, ensuring successful onboarding, delivery alignment, risk mitigation, stakeholder communication, team health, customer outcomes, and account growth. Coordinate with product, design, engineering, recruiting, and leadership teams; establish metrics, agile practices, invoicing processes, and remediation plans. Build repeatable customer success practices, support contract transitions, resolve escalations, and develop expansion opportunities while maintaining client satisfaction.

Own enterprise customer relationships from implementation through first renewal. Lead complex rollouts, coordinate cross-functional teams, plan onsite sessions, configure AI agents and workflows, monitor performance, prove ROI, provide product feedback, manage risks, and drive account expansion. The role requires technical fluency with APIs, webhooks, data flows, and AI systems, plus the ability to communicate effectively with executives and operational teams.

Administer and optimize the ServiceChannel SaaS platform for enterprise customers. Configure workflows, dashboards, permissions, modules, and business processes; manage customer-requested updates; troubleshoot issues; communicate platform changes and performance; document configurations; and collaborate with Customer Success, Product, Support, and facilities stakeholders to improve adoption, accuracy, SLA performance, and customer satisfaction.

Support K-12 schools and districts in implementing social and emotional learning programs. Lead onboarding, professional learning, training, coaching, workshops, implementation planning, stakeholder relationships, and ongoing partner support. Collaborate with Account Executives to support renewals and growth, evaluate training effectiveness, maintain engagement records, and improve learning content and resources. The role is remote, serves as a trusted advisor to education partners, and requires travel up to 50%.