Senior Implementation Manager- Payroll & Benefits

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for how people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist within our Payroll implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution. Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle. We are proud to say that we already have a world-class support function and we're looking for a candidate who can provide a meaningful contribution and ensure its continued success.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems
• Strong understanding of the implementation lifecycle and ability to meet go-live deadlines
• Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities
• Experience guiding customers through system integrations and providing in-depth training session
• Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations.
• Good understanding of SaaS and the technology industry
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A can-do approach with the ability to thrive under pressure
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organisational skills including attention to detail and multitasking skills
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed

Advantages:

• Prior knowledge of benefit administration systems such as PlanSource, Everything Benefits, ADP or Employee Navigator
• Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or SurePayroll
• Previous experience working with global teams
• Experience onboarding customers into a new payroll and benefit admin platform/service
• Experience using tools such as; Zendesk, Slack, & Asana
• Experience working with APIs and integrations

Base salaries for this role range from $123,250-$160,000.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate's depth of experience, their qualifications relative to incumbent employees, and their location - among other factors.
Job Responsibilities
Who are you?
We're in search of a dynamic, proactive individual with exceptional skills in implementing both US Payroll and Benefit Administration solutions, eager to embark on a promising career at a rapidly growing scale-up. Are you a highly motivated self-starter, known for your initiative and creative problem-solving abilities? Do you thrive in transforming the way customers manage their payroll and benefits administration? Is helping customers navigate complex issues your passion? If this resonates with you, this role might be your ideal opportunity!
What will you do?
Within our Customer Services and Experience function you will be responsible for the configuration, implementation and launch of our US Payroll and benefits administration systems to HiBob clients. You will be an expert is US payroll and benefits administration and provide expertise in managing the implementation of new customers. You will have excellent attention to detail, strong communication and project management skills and the ability to prioritise your workload.
In offering expert implementation to HiBob customers you will support their onboarding in resolving issues related to payroll and benefits administration, and be able to offer high quality guidance as a trusted advisor in your field ensuring optimal set up.
Benefits
Why work with us
At HiBob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast.

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift

Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.