Top Operations & Support Jobs in Las Vegas, NV

Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Process and manage loans and distributions for retirement plans, handle high-volume requests, resolve issues, assist participants and recordkeepers, perform data entry and reporting, and maintain PensionPro, FT William, and ERISApedia records to ensure timely, compliant processing.

Work with ~30-40 franchisees to improve center profitability via visits, local meetings, trainings, action and marketing plans, compliance oversight, and regular coaching. Requires ~30% overnight travel and attendance at corporate training.

Troubleshoot and resolve customer-reported issues across Alkami's platform by analyzing logs, running SQL queries, and managing tickets to SLA. Escalate complex problems, assist lower-level engineers, document resolutions, support releases and deployments, participate in on-call rotations, monitor environments, and perform root cause analysis to improve system reliability and client experience.

Provide first-line technical support for Lumia's AI usage control platform during US West Coast hours. Troubleshoot configuration, integration, connectivity; reproduce and document bugs; manage tickets and SLAs; update knowledge base; monitor system health; escalate complex issues and relay customer feedback to Product and Engineering.

Support underwriters by establishing submissions, preparing quotes, binders and policies, gathering loss runs and risk information, calculating premiums, managing account documentation, and following up with producers.

Provide high-level administrative support to the CEO office in a Co-CEO model: manage complex calendars, coordinate domestic and international travel (commercial and private aviation), prepare briefing materials, oversee budgets/expenses, track projects and events, and liaise with stakeholders to streamline executive operations.

Support Talent Managers with end-to-end campaign execution, creator and client communication, invoicing coordination, CRM data maintenance, market research/scouting, and administrative tasks to enable campaign delivery and talent relations.

Manage a contact center cross-modality Remote Clinical Support department to improve customer experience, reduce system downtime, enforce standard work, track KPIs, lead staff, manage P&L, and advance remote service processes and clinical proficiency across imaging modalities.

Provide administrative support for the High School Editorial team: process invoices and payments, prepare manuscripts for production, create Jira tickets, program surveys and process data in Qualtrics, route documents via DocuSign, maintain tracking spreadsheets, onboard contractors, and coordinate with cross-functional teams and external contributors to ensure smooth daily operations.