Top Operations & Support Jobs in Las Vegas, NV

Manage weekly member payment cycles, funding, controls, reconciliations, partner file delivery, error resolution, and payment issue investigations. Support client and partner launches, maintain payment reporting and dashboards, improve workflows and documentation, and use automation or AI tools to increase reliability. The role also communicates risks proactively and coordinates with internal teams, external partners, clients, and members to resolve issues accurately and on time.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Supports radiology providers through inbound and outbound calls, answers workflow and platform questions, troubleshoots issues, documents interactions accurately, and escalates system or workflow concerns. The role collaborates with internal teams, participates in training and quality reviews, and delivers timely, professional, service-focused provider support.

Resolves escalated customer inquiries through email and occasional phone support, applying product and financial knowledge to investigate complex issues. Maintains quality and productivity standards, identifies process improvements, supports training and new product launches, collaborates cross-functionally, manages schedules and channels, and creates procedural documentation. Requires English and French proficiency, strong communication, judgment, organization, and customer service experience in an omnichannel environment.

Supports two VP-level executives by managing complex calendars, global travel, leadership meetings, events, recruiting coordination, onboarding logistics, expenses, and follow-up on action items. The role requires anticipating priorities, handling confidential information, coordinating across time zones, using AI tools responsibly, and supporting special projects within GitLab’s CRO organization.

Leads performance optimization for Leave Solutions operations, overseeing analytics, AI and automation, quality management, inventory and workforce planning, transformation, and executive governance. The role turns operational data into measurable improvements in quality, productivity, utilization, timeliness, customer effort, and cost. It directs managers and cross-functional teams, establishes AI controls and human-in-the-loop processes, drives adoption and workforce readiness, and aligns Operations, Product, Technology, Data, Risk, Legal, HR, and other partners around a multi-year roadmap.

Leads cross-functional Quote-to-Cash improvement initiatives across Revenue Operations. Responsibilities include optimizing CPQ and billing workflows, redesigning processes, establishing SOPs and governance, driving change management, enabling users, and measuring operational performance. The role partners with Enterprise Sales, Deal Desk, Legal, Accounting, and Finance, while serving as a QTC subject matter expert and supporting Salesforce reporting, analytics, and automation.

Leads company-wide Revenue Operations, including commercial strategy, forecasting, pipeline and performance management, territory and quota planning, analytics, compensation, technology systems, and quote-to-cash optimization. Builds scalable operating processes, dashboards, and technology roadmaps while partnering with executive leadership. Recruits and develops teams across revenue operations, sales operations, analytics, systems, forecasting, deal desk, and compensation administration.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Lead Cloudflare’s AI-first Revenue Operations technology roadmap. Assess workflows, systems, integrations, and user needs; design and prototype scalable automation and AI solutions; guide build, buy, blend, and retirement decisions; establish governance, security, privacy, and change controls; and partner with IT, Engineering, Procurement, Finance, vendors, and GTM stakeholders to deliver a secure, efficient seller technology ecosystem.