Top Senior Level Operations & Support Jobs in Las Vegas, NV

Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.

Lead end-to-end fintech partner implementations, ensuring compliance and project efficiency. Manage cross-functional teams and serve as a point of contact for partners. Develop implementation plans, oversee testing, and handle operational risks.

Remote IT Manager responsible for analyzing, upgrading, and administering IT systems (networks, servers, email, backups), evaluating vendors and technologies, managing projects, tracking inventory, training staff, and providing technical support to improve operational efficiency.

Owner of RevOps for an early-stage energy software company: build inbound/outbound pipeline, own HubSpot CRM and automations, enable sales with content and workflows, integrate GTM tools, use AI (Claude Enterprise) to scale operations, and develop reporting and campaign execution.

The Revenue Operations Analyst will manage revenue analytics for publisher accounts, create reports, identify growth opportunities, and collaborate with teams to optimize monetization strategies.

The Senior Implementation Manager will lead enterprise client implementations, focusing on solution design, cross-functional execution, and ensuring operational readiness across various departments.

Serve as primary claims advisor for large commercial accounts: report and manage claims, coordinate review meetings, provide analytics and strategic guidance, advocate for clients, communicate with carriers and adjusters, analyze reserves and trends, identify risk-control opportunities, maintain claim files, and leverage technology to improve efficiency.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

The Business Unit Director leads a global customer business unit, managing P&L, customer relationships, and driving growth in connected living and digital commerce solutions.

This role involves guiding customers through ERP software implementation, providing training, and delivering post-implementation support along with business process analysis and documentation.