Top Customer Success & Experience Jobs in Kansas City, MO

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.

Manage relationships for an assigned portfolio of Health Navigator clients, guiding implementation, enrollment, training, ongoing service, engagement, retention, and growth. Coordinate with sales and cross-functional teams, resolve escalated issues, deliver client education, monitor utilization and satisfaction, develop reporting and recommendations, and maintain accurate CRM documentation. The role requires health benefits or insurance knowledge, strong communication, organization, problem-solving, and up to 15% domestic travel.

The Dynamic PC Support Technician assists clients by troubleshooting and repairing desktops and laptops, providing timely support and adhering to service level agreements.

Build trusted relationships with healthcare provider customers, align Brightree solutions to business goals, drive adoption and process improvement, monitor risks, lead business reviews, resolve complex issues, and support retention and expansion. The role requires HME or home infusion operations knowledge, software implementation experience, workflow analysis, medical billing understanding, and domestic travel of 20–30%.

Manages strategic healthcare customer relationships, helping providers improve Brightree adoption, operational workflows, efficiency, ROI, retention, and business outcomes. Partners with executive stakeholders, leads business reviews and working sessions, identifies risks and expansion opportunities, troubleshoots complex issues, and provides strategic recommendations. Requires HME or home infusion operations expertise, process improvement experience, Brightree experience, healthcare billing knowledge, and domestic travel up to 20–30%.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Join Auto-Owners Insurance as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments. Frequent travel is required for on-site inspections during catastrophes.

Own post-sale customer relationships for TENEX's MDR platform, drive adoption, retention, and expansion. Onboard customers, run business reviews, identify churn risks, collaborate cross-functionally, and travel 10-15%. Provide product feedback and educate customers to maximize security outcomes.