Top Customer Success & Experience Jobs in Kansas City, MO

Leads a team of 8–10 Customer Success Managers supporting North American construction customers. Oversees onboarding, adoption, portfolio health, escalations, executive relationships, playbooks, KPIs, hiring, coaching, and formal performance management. Partners cross-functionally with Sales, Product, Marketing, and Delivery to improve customer outcomes, develop value stories, and inform product strategy.

Leads an enterprise client experience team, overseeing customer service delivery, quality assurance, performance metrics, scheduling, case assignments, escalations, coaching, and process improvement. The role mentors representatives, conducts one-on-ones and quality reviews, manages service coverage across multiple channels, and partners with leadership to improve customer satisfaction and operational efficiency. Strong 401(k) plan administration knowledge and industry experience are required.

Owns end-to-end onboarding and implementation for multifamily real estate clients, including sales handoffs, technical setup, data migration, integrations, training, launch readiness, and first-90-day adoption. Coordinates cross-functional teams, manages escalations, monitors SLAs and customer health, and improves onboarding through SOPs, playbooks, training materials, and workflow automation. The role serves as the primary client contact during implementation and supports successful transition to Client Success.

Provide end-to-end relationship management and white-glove support for payroll and CPA partners. Serve as the primary contact, resolve escalations, coordinate solutions across internal teams, improve partner retention and satisfaction, maintain support documentation, communicate risks to leadership, and conduct proactive outreach. The role requires partnership experience, strategic relationship development, strong communication, meeting facilitation, CRM proficiency, and the ability to translate complex business issues for external stakeholders.

Provide remote email, chat, and phone support to US and Canadian business owners using an AI receptionist product. Help customers with setup, call forwarding, notifications, and account settings; troubleshoot issues, escalate reproducible problems to engineering, maintain clear communication, and improve help content based on recurring questions.

Manage a shared portfolio of B2B SaaS customers through prioritized, signal-driven engagement. Responsibilities include onboarding, adoption, product demonstrations, technical enablement, troubleshooting coordination, value realization, churn-risk detection, renewal readiness, cross-sell identification, and rigorous documentation. The role requires managing multiple customer conversations, maintaining accurate Totango and Salesforce records, translating technical capabilities into business outcomes, and collaborating with Support, Product, Renewals, and Sales teams.

Drive customer adoption of IonQ’s quantum computing platform through technical onboarding, performance optimization, circuit design, troubleshooting, training content, and workshops. Serve as a technical advisor and internal customer advocate while tracking customer health metrics, supporting product improvements, and representing IonQ at industry forums. Collaborate with Product, Sales, Marketing, Engineering, and cloud platform teams.

Owns relationships and commercial performance across a portfolio of public-sector clients. Responsibilities include account planning, revenue and margin forecasting, commercial negotiations, client escalations, value reporting, stakeholder engagement, and identifying account-growth opportunities. The role partners with Delivery, Sales, Operations, and Consulting teams to maintain client satisfaction and long-term partnerships. Hybrid work requires travel to client offices approximately two to three days per week.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.