Top IT Support & Helpdesk Jobs in Kansas City, MO

Directs IT client services and infrastructure operations across cloud, on-premises, and hybrid environments. Oversees service desk, endpoint systems, service delivery KPIs, incident management, cybersecurity compliance, vendors, budgeting, business continuity, and technical escalations. Leads IT operations teams, develops staff and succession plans, and aligns IT strategy with business objectives and compliance frameworks including ISO, CMMI, and CMMC.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Administer and optimize a 700-user Salesforce environment, including reports, dashboards, Flow automation, permissions, data quality, migrations, integrations, releases, and storage policies. Translate sales, marketing, and finance requirements into scalable solutions, manage technical documentation and change control, resolve user issues with IT, audit platform best practices, and lead user training and adoption. The role requires Salesforce certification and extensive hands-on administration experience.

Administers internal business applications, including user access, security, configuration, permissions, troubleshooting, and vendor coordination. Supports AI platform rollouts through training, documentation, usage guidelines, and adoption initiatives. Partners with IT, development teams, and stakeholders on application updates, change management, releases, patches, and process documentation. Provides end-user support, mentoring, and training while promoting data integrity, security, and effective application usage.

Provides remote help desk support to IRS Criminal Investigation staff and customers nationwide and internationally. Responsibilities include managing user accounts, installing hardware and software, troubleshooting desktop and application issues, responding through phone, email, chat, and ticket queues, testing software deployments, documenting resolutions, and escalating unresolved issues. The role requires strong customer service, multitasking, remote-work capability, and familiarity with ServiceNow or similar ticketing systems.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provides internal technical support for hardware, software, PCs, laptops, virtual machines, and mobile devices. Configures devices, manages software installations and updates, deploys workstation software packages, resolves user inquiries through multiple support channels, and maintains knowledge of IT products and policies. The role is fully onsite in Columbia, Missouri, requires occasional travel, after-hours support as needed, and lifting equipment up to 60 pounds.

Owns the administration, reliability, security, configuration, release management, and support of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments. The role manages integrations, data quality, access controls, managed-service providers, production incidents, enhancement backlogs, lifecycle management, deployments, and stakeholder communication across a distributed business.