Top Operations & Support Jobs in Kansas City, MO

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

Lead live online classes on data center technology for approximately 100 adult learners. Prepare and deliver lessons, answer questions, monitor participation, adapt explanations to varied experience levels, and foster an inclusive learning environment. Collaborate with program staff on scheduling, curriculum and material improvements, document feedback, and support smooth program delivery. The role requires data center or comparable infrastructure experience, technical team leadership, strong Japanese instruction skills, and English communication with internal staff.

Provides administrative support to the Logistics team and leadership by coordinating meetings, travel, calendars, mail, communications, reports, and departmental initiatives. Handles calls regarding HR policies and systems, maintains confidential information, supports associate engagement programs, and delivers timely service to divisions and corporate Logistics stakeholders.

Own and optimize an AI-driven outbound and revenue operations engine focused on qualified meetings with rural and health system decision-makers. Build target-account scoring models, AI SDR workflows, lead routing, CRM architecture, attribution, dashboards, and pipeline reporting. Partner with GTM and sales teams to improve meeting-to-pipeline conversion and adoption of AI tools. The role requires healthcare market expertise, hands-on AI development, CRM administration, SQL, and automation experience.

Lead and transform disputes and chargebacks operations by managing BPO partners, analyzing performance data, optimizing processes, ensuring compliance (Reg E/Reg Z), implementing tooling and AI, coaching staff, handling escalations, and improving cardholder and client experiences.

Lead workforce capacity modeling, forecasting, and staffing strategy for Care Team operations. Build tools, dashboards, and processes to align resourcing with growth, support hiring and onboarding timelines, and analyze utilization to drive operational improvements across Care, Product, Marketing, and Finance.

Provide high-touch support to senior leaders: manage complex calendars, coordinate meetings and travel, develop executive presentations, draft communications, track action items, implement efficiencies, use productivity and AI tools, handle confidential information, and support cross-functional initiatives and special projects.

Clovyr is seeking candidates to submit resumes for future positions. They value unique skills and experiences in privacy-centric software development.

The Fee Schedule Analyst analyzes guidelines and prepares software specifications for medical bill review in Workers' Compensation and No-Fault insurance, providing support and documentation for internal and external customers.

Provide administrative and personal support, manage schedules, perform tasks like email management and assist with social media.