Top Operations & Support Jobs in Kansas City, MO

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Provide administrative and operational support for stop-loss underwriting: intake and review submissions, organize documentation, maintain underwriting systems data, communicate with brokers and partners, track renewals and outstanding items, support audits and compliance, manage inboxes and workflows, and assist with special projects.

Lead cross-functional strategic initiatives to evaluate market expansion, optimize pricing, and improve operational performance. Build dashboards, define metrics, and manage high-priority projects from inception to delivery. Serve as a deployable operator partnering with leadership, data, legal, and vendors to drive alignment and execution.

Provide technical support for POS hardware, software, and networking (especially Oracle Simphony); configure and fulfill hardware orders; track inventory and RMAs; perform POS data entry, ticket routing, and documentation; escalate complex merchant issues.

Proofread and perform quality reviews of scoped legal transcripts to ensure accuracy, formatting, and compliance with company standards. Provide feedback and coaching to scopists, collaborate with reporters and team members to resolve issues, track workflow in the proprietary management system, and recommend process improvements to maintain high production quality and meet deadlines.

Assist the IT Director and Senior Admin to enhance and maintain Salesforce Sales/Support Cloud. Configure custom objects, workflows, page layouts, and validations; support integrations, translate business requirements, test changes, and recommend platform improvements.

Lead insurance operations team to drive service excellence for financial advisors through reporting, escalations, process improvements, project management, cross-functional collaboration, and people leadership to ensure consistent, high-quality operational performance.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.