The Operations Manager leads and develops field operations across local and remote markets, overseeing two Field Service Managers, two Inventory Specialists, and approximately 25–30 field technicians. This role is accountable for operational performance, talent development, customer experience, safety, and execution of key business objectives.
The ideal candidate combines strong business acumen with a hands-on leadership approach. They translate business priorities into actionable plans, develop high-performing teams, and use data and technology to drive continuous improvement. Through clear expectations, sound decision-making, and consistent accountability, the Operations Manager builds a culture of ownership, operational excellence, and sustainable results.
What Success Looks Like (Objectives):
- Oversee site operations and direct daily employee activity to achieve core operational goals
- Coach, train, and develop managers and service technicians to optimize team performance and drive departmental OKRs
- Leverage AI productivity tools to analyze site performance data, streamline scheduling, and optimize daily operational workflows
- Maintain high standards of customer service and operational execution across all facility functions
- Establish clear accountability structures to support career pathing toward multi-site leadership
Core Skills, Competencies, and Key Experiences (What you’ll bring)
- Strategic leadership capabilities to manage staff, responsibilities, and priorities in a growth-oriented, fast-paced environment
- AI Literacy to evaluate performance metrics and modernize site management processes
- Strong interpersonal and communication skills to engage effectively with staff across all organizational levels
- Advanced problem-solving, organizational, and analytical skills to address complex operational challenges
- Critical experience leading, coaching, and developing multidisciplinary operational teams
Minimum Requirements:
- Minimum Education: Bachelor's degree from an accredited four-year college or university, or equivalent combination of education and experience
- Minimum Experience: 2 years of experience in site management or operational leadership
- Required Skills: Must have at least 2 years of experience with:
- Directing facility operations and staff management
- Performance coaching and team development
- Operational planning and resource scheduling in time-critical environments
Visa sponsorship not available for this role.
Salary Range
Compensation: $83,950.00/Year - $119,900.00/Year
About Our Department
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.
About Our Company
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Benefits
We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email [email protected].
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Skills Required
- Bachelor's degree from an accredited four-year college or university, or equivalent combination of education and experience
- At least 2 years of experience in site management or operational leadership
- At least 2 years of experience directing facility operations and managing staff
- At least 2 years of experience with performance coaching and team development
- At least 2 years of experience with operational planning and resource scheduling in time-critical environments
What the Team is Saying
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
