Top Customer Success Jobs in Kansas City, MO

The NetOps Specialist Senior will manage enterprise network operations and engineering, design and evaluate network components for the USMC, and ensure service continuity. Responsibilities include coordinating repairs, analyzing performance issues, implementing new technologies within a DevSecOps framework, and assisting the Cyber Team with defense principles and incident mitigation.

The Client Relations Trainee educates customers, answers questions, builds relationships, and enhances customer satisfaction through effective communication and negotiation. This entry-level role supports the sales team to close opportunities and requires developing expertise in client products and services for better customer engagement.

The Remittance Processing Specialist - Mailroom Lead supports Lockbox Remittance Processing services by managing expedited payment collections, ensuring compliance with regulations, and serving as a liaison for internal clients. Responsibilities include document processing, inventory control, and maintaining accurate procedural documentation. The role emphasizes customer service, team training, and quality assurance in transaction handling.

The Customer Support Representative provides excellent customer service via calls, emails, and chats, addressing inquiries and resolving issues. Responsibilities include tracking shipment statuses, troubleshooting minor problems, documenting interactions, and ensuring customer satisfaction. The role requires adherence to company standards and the ability to handle challenging conversations with empathy.

The Client Relationship Manager at Broadridge will act as the primary liaison for high complexity clients, ensuring exceptional service and resolving issues. Key responsibilities include strategic planning for production, conducting business reviews, managing client communications, and participating in process improvements while maintaining strong client relationships.

The Business Banking Specialist will open new commercial accounts, complete enrollment documentation for cash management products, troubleshoot client issues, cross-sell banking services, verify identification documents, and provide excellent client service. They will work independently and collaboratively in a fast-paced environment.

The Hybrid Cloud Solution Specialist role involves leading sales efforts in assigned focus areas, collaborating with Account Managers, and leveraging specialized knowledge to drive proactive campaigns and build a sales pipeline. This includes solving complex business issues, mentoring, developing customer proposals, and tailoring solutions to meet customer needs.