Top Customer Success & Experience Jobs in Jacksonville, FL

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Owns executive relationships with senior living operator partners, leading strategic discussions, Quarterly Business Reviews, growth initiatives, performance improvement, and service expansion. Analyzes operational, clinical, financial, and partnership data to create recommendations, dashboards, presentations, and action plans. Coordinates clinical, business development, analytics, product, marketing, and other teams to resolve issues, align stakeholders, improve retention, and deliver measurable partner outcomes.

The Senior Account Manager manages key client relationships and supports operational projects for specialty drug benefit clients. Responsibilities include developing client solutions, resolving member escalations with call center support, gathering project requirements and timelines, managing client operational needs such as member letters, and participating in product development requirements gathering and QA. The role also supports compliance, culture, and learning programs.

Provide post-sales technical support for Cato’s cloud networking and security platform. Own customer issues through resolution, troubleshoot complex production problems, mentor support engineers, create knowledge articles, and collaborate with engineering, customer success, professional services, and product management. Serve as a trusted customer advisor by understanding business needs, monitoring customer status, identifying risks and growth opportunities, and helping expand global support services.

Own a portfolio of client relationships as a trusted technical advisor. Align IT strategy with business goals, support renewals and retention, identify expansion opportunities, advise on infrastructure, SaaS, security, and automation, and coordinate escalated service delivery. Lead onboarding and training, conduct business reviews, maintain client documentation, and use feedback to improve services.

Owns the commercial success and long-term growth of assigned customer accounts. Leads deployment coordination, onboarding, training, adoption, retention, expansion, and operational optimization for robotics solutions. Serves as the primary customer advocate and strategic advisor while monitoring account health and KPIs. Coordinates with sales, engineering, and operations teams to deliver projects, resolve issues, and identify upsell and cross-sell opportunities.

Own strategic B2B2C partner operations from evaluation and piloting through launch, ongoing performance, and expansion. Manage partner relationships, escalations, service levels, financial and operational performance, onboarding, provider readiness, and process automation. Lead cross-functional initiatives with Business Development, Product, Legal, Finance, Support, and Operations to deliver scalable, profitable programs and strong partner, customer, and service-provider experiences.

Leads client management, retention, revenue growth, and service delivery for an assigned third-party administrator business region. Manages account management teams, workforce planning, customer relationships, strategic initiatives, operational alignment, issue resolution, and performance reporting. Partners with sales on broker engagement, finalist presentations, and business development. Provides consultative account leadership while ensuring client satisfaction, profitability, and consistent delivery of the company’s service model.

Guide enterprise customers through Postscript onboarding, including SMS list growth, campaigns, automations, troubleshooting, and cross-channel marketing strategy. Ensure strong early customer outcomes, meet onboarding health targets, improve customer journey frameworks, collaborate with sales and product teams, and mentor junior onboarding staff.

Own strategic enterprise customer relationships, driving adoption, retention, measurable value, and expansion. Lead success reviews and executive engagements, translate supply chain challenges into solution strategies, build prototypes in Lyric Studio, train customer teams, coordinate forward-deployed engineers, partner with Sales on growth opportunities, and relay customer needs to Product and Engineering. The role requires deep supply chain expertise, technical fluency in modeling, planning, or AI/ML, and strong executive relationship skills.