Top Customer Success & Experience Jobs in Jacksonville, FL

The Technical Support Account Manager oversees customer account operations, ensures satisfaction, manages incidents, and drives improvements while maintaining stakeholder relationships.

Support federal agencies with travel arrangements by ensuring compliance with government standards and providing exceptional customer service. Responsibilities include booking travel, maintaining queues, and research on travel trends. Weekend work is required.

The Technical Services Specialist leads data migration projects, collaborating with clients to map and validate data, and ensuring successful implementation within AlayaCare's platform.

The Enablement Lead at Element451 is responsible for training, coaching, and supporting adoption of the AI-native CRM platform in higher education institutions, ensuring teams can effectively use the system post-implementation.

As a Customer Experience Representative, you will handle inbound calls, resolve customer issues, and maintain call quality and sales performance metrics.

The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.

The Head of Account Management is responsible for building and owning the account management function, focusing on client retention and team growth while driving performance metrics. This role is hands-on in the early phase to diagnose client needs and build effective systems for scaling the operation.

As a Travel Consultant, you will service corporate clients by arranging travel, analyzing options, ensuring policy compliance, and enhancing service levels.

The Salesforce Administrator will enhance Salesforce, manage user roles, gather requirements, and ensure user satisfaction by designing effective solutions after analyzing business needs.

The Technical Support Representative provides tiered help desk support, troubleshooting, customer communication, installation, and maintenance of applications and systems for clients and internal users.