Top Customer Success & Experience Jobs in Jacksonville, FL

Manage a portfolio of strategic enterprise accounts, drive adoption and value of CSG's CX product suite, develop and execute strategic account plans, monitor customer health, act as escalation point, and collaborate cross-functionally to ensure implementation, retention, and growth.

Manage lottery client relationships and loyalty programs end-to-end: strategy, operations, financial oversight, data analysis, issue resolution, and cross-functional coordination to drive player engagement and program ROI.

Serve as the bridge between Finance and Customer Care to resolve complex billing and account cases. Manage end-to-end billing operations, perform reconciliations and dataset analysis in Salesforce and billing systems, partner cross-functionally to resolve escalations, educate customers across channels, and author process documentation to reduce inbound case volume.

Manage onboarding and launch of new 401(k) plans for clients and white-label partners. Drive high-volume activations, hit monthly targets, remove bottlenecks, communicate with clients, escalate operational issues, and collaborate cross-functionally to improve processes and customer experience.

Own end-to-end success for government SaaS accounts by driving adoption, retention, and expansion. Manage renewals and contracts, enable adoption through training, monitor success metrics, advocate for customers, and collaborate cross-functionally. Attend periodic customer visits and conferences.

Lead client implementations, training, data setup, conversions and professional services. Manage project plans, requirements gathering, status updates, software configuration, onboarding, UAT participation, and coordinate with product, QA, and Business Solutions teams to ensure on-time, on-budget delivery and client adoption.

Provide technical customer enablement for IonQ's quantum computing platform: onboard users, troubleshoot incidents, guide integrations and workflows, collect feedback, create documentation and demos, and liaise between customers and engineering to improve the product experience.

Lead onboarding for new clients in the tree care and landscaping vertical: configure systems, migrate data, run integrations, train users, monitor payments, identify upsell opportunities, update knowledge bases, and collaborate with Sales, Product, and Developers to ensure successful platform adoption.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Manage a portfolio of homeowner relationships while owning dynamic pricing and revenue strategy. Communicate performance and market insights, underwrite and price properties using data tools, maintain high-converting listings, and collaborate cross-functionally to improve occupancy and owner retention.

Serve as primary client contact for small to mid-size group and multi-life benefits accounts. Manage renewals and marketing (census, quotes, bid specs), install new contracts, prepare proposals and client communications, audit billing, resolve enrollment and billing issues, and provide ongoing client service and carrier liaison support.