Top Customer Success & Experience Jobs in Jacksonville, FL

The customer service support representative assists customers by providing information, resolving issues, and ensuring a positive experience with the company’s products or services. Responsibilities include responding to inquiries, documenting interactions, and maintaining customer satisfaction.

A Call Center Representative supports customers by responding to inquiries, resolving concerns, and providing accurate information about products and services. They must maintain professionalism and handle various customer situations effectively.

The Online Tutor or Teaching Assistant supports students by clarifying course materials, assisting with assignments, and enhancing students’ learning experiences.

The Product Support Specialist will resolve technical and application issues for clients using CensiTrac products, providing excellent customer service and support.

The Performance Support Specialist resolves escalated complaints, reviews reports, manages complaint tracking, and builds relationships with internal and external customers.

The Implementation Specialist supports the new business and renewal process for clients, managing applications, communication, and documentation effectively while adhering to guidelines.

The Account Manager oversees a book of business, manages client relationships, leads renewals, conducts strategy calls, and ensures service excellence. They work closely with clients and the internal team to address needs and promote benefits options.

The Account Manager oversees day-to-day operations of client accounts, communicates with clients about benefits, manages internal teams, and addresses client needs while striving for client satisfaction and business growth.

The Technical Account Manager will lead customer technical projects, provide architecture guidance, ensure product adoption, and serve as a trusted advisor to enhance customer success and satisfaction.

As an Account Manager, you'll oversee large institutional partnerships, driving customer success through retention strategies and project management, while collaborating with cross-functional teams.

The EMR Success Manager leads a team ensuring customer success with EMR integrations, manages operations, drives technical leadership, and partners cross-functionally to enhance the integration experience.

As a Technical Customer Success Manager, you'll engage with 25-40 customers, ensuring their retention and growth by addressing technical issues, managing relationships, and driving product usage effectively.

The Database Support Engineer will resolve complex PostgreSQL issues, provide proactive advice, collaborate with customers, mentor junior staff, and recommend product improvements.

The Database Support Engineer will resolve complex customer issues, optimize workloads, debug edge functions, mentor junior team members, and improve product quality based on real usage.

As a Database Support Engineer, you'll resolve advanced PostgreSQL issues, provide proactive optimization advice, mentor juniors, and improve product quality through customer interactions.

Assist Community Managers with outreach strategies, lead generation, and onboarding professionals while optimizing conversion rates and campaign performance.

Assist the Reedsy Learning team with community management, outreach to influencers, engaging with students, and promoting courses and events.

Assist authors and publishing professionals by offering support, reviewing projects, optimizing user engagement, maintaining FAQs, and suggesting product improvements.