Top Operations & Support Jobs in Jacksonville, FL

Lead P&L and operational performance for ~50 branches across the Western US. Coach and develop district/branch managers, drive EBITDA, oversee integrations, enforce safety, staffing, sales effectiveness (Sandler), marketing alignment, and continuous improvement.

The Premium Audit Senior Manager oversees premium audit operations, ensuring compliance, quality assurance, and customer experience while leading a team and managing external vendors.

Provide advanced remote technical support and act as escalation point for engineers. Troubleshoot Microsoft 365/Teams/Exchange, Entra ID, networking (VPN, DNS, DHCP, firewalls), endpoints, backups, and enterprise applications. Maintain ticket documentation, coordinate vendor escalations, mentor junior staff, and contribute to knowledge base and process improvements while meeting service metrics.

Own and run the Deal Strategy intake: review pricing/discounts, triage legal and treasury exceptions, validate order forms, prioritise high-impact deals, maintain clause and pricing playbooks, run cross-functional taskforces, track deal metrics, and design guardrails and enablement for scalable approvals.

Provide operational technology support for regional and property teams using Yardi, Nexus, MRI and ServiceNow. Monitor and resolve ServiceNow tickets, create KB articles, assist users with reporting, accounting, permissions, and troubleshooting, track request trends, prepare metrics, and support project delivery and stakeholder communication.

Administer and secure the companys Microsoft 365 commercial environment and SharePoint Online. Manage identity (Entra ID/Azure), tenant synchronization, Teams, Power Platform integrations, governance, permissions, and automation. Assess and reorganize SharePoint/Teams sites, design Power Apps/Automate solutions, work with business stakeholders, and drive projects to improve security, governance, and user experience.

The VP of Operations oversees all operations for Appliance Business Units, ensuring revenue growth, customer satisfaction, and leading multidisciplinary teams. Responsibilities include strategic planning, performance monitoring, process improvement, financial management, and fostering a customer-centric culture.

Lead IT operations for a multi-site ambulatory surgery network, managing infrastructure, clinical and business systems, security and compliance, service desk, vendor relationships, and IT budgeting. Ensure uptime, drive integrations and migrations, execute DR/BC plans, and report operational metrics while partnering with the CIO on strategy and roadmaps.

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Design, scale, and optimize end-to-end go-to-market processes across Sales, SDRs, and Marketing. Lead cross-functional initiatives to reduce friction, improve lead-to-opportunity workflows, translate strategy into executable plans, document current and future state, support systems enhancements (UAT, ticketing, release readiness), and drive prioritized revenue-impacting changes using data and stakeholder collaboration.