Top Operations & Support Jobs in Jacksonville, FL

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Manage enrollment outcomes for clients, oversee an on/offshore team, drive operational excellence through metrics and reporting, and improve workflows by collaborating with engineering and product teams.

Administer and optimize Genesys Cloud CX and WFM/dialer systems for a high-volume blended contact center. Manage campaigns, forecasting, scheduling, real-time adherence, compliance, UAT, data imports, and cross-team improvements to drive KPI performance and regulatory compliance.

Prepare, configure, image, test, and troubleshoot computer hardware and software for deployment. Maintain inventory and asset records, document test results, and ensure systems meet specifications prior to shipping. Collaborate with IT/dev teams and non-technical staff; support onboarding processes requiring CJIS clearance.

The Manager of Support Operations will develop operational foundations, improve workflows, implement AI solutions, and lead a high-performing team to enhance customer support experiences.

The General Manager will guide SaaS business units to enhance profitability, improve operational efficiencies, and drive strategic advancements across the organization.

The Associate LifeKids Pastor leads and equips a team of volunteers, ensuring excellence in the children's ministry through recruitment, training, and daily operations management.

Manage business systems strategy, optimization, and evolution for a fast-growing aerospace tech firm. Lead initiatives in ERP, integrations, and workflow redesign.

Manage daily help desk operations supporting cloud and on-prem environments; lead support team, enforce SLAs, troubleshoot incidents, maintain ticketing systems, perform remote desktop support, device provisioning, and IT asset tracking while collaborating with technical and business stakeholders.

Support day-to-day revenue operations across Salesforce, Campaign Monitor, partner operations, and renewals. Maintain CRM data quality, build reports and dashboards, collaborate cross-functionally to troubleshoot issues, document processes, and support projects that improve workflows and scale Revenue Operations.