Top Operations & Support Jobs in Jacksonville, FL

Oversees research administration for complex radiology divisions, including grant and contract submissions, post-award activities, budgets, payroll, purchasing, personnel administration, compliance, and operational procedures. Supervises and trains staff, supports hiring and salary planning, monitors research policies, maintains records, coordinates with internal and external partners, and advises leadership on process improvements and special projects.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.

Respond to high-volume customer inquiries by phone, live chat, and email; provide product guidance and technical support across financial offerings. Conduct outbound calls, identify customer needs, troubleshoot issues, recognize experience trends, share insights with leadership, and support teammates. The role requires strong communication, empathy, problem-solving, basic software proficiency, and ideally CRM experience.

Supports the CEO as a strategic thought partner by managing calendars, meeting preparation, communications, travel, expenses, priorities, and confidential personal logistics. Provides administrative and calendar support to the VP of People and helps operate the New York City office, including procedures, events, amenities, and employee engagement initiatives. Requires strong organization, judgment, discretion, communication, adaptability, and the ability to work onsite in New York City and travel to Connecticut weekly.

Leads Revenue Operations and Business Operations for a B2B SaaS company. Owns revenue planning, forecasting, market segmentation, funnel analytics, GTM resource allocation, lifecycle operations, CRM and data architecture, automation, and AI-enabled internal tools. Manages team leads, establishes commercial governance, improves forecast accuracy and productivity, and partners with executive and cross-functional leaders to create a scalable, data-driven operating system.

Provides Tier 2 technical support for payment processing, online giving, gateway integrations, and reconciliation issues. Investigates complex customer problems, reproduces defects, analyzes logs and account data, and collaborates with Engineering through Jira. Communicates clear resolutions and workarounds, manages customer expectations, maintains support metrics, and partners with Customer Success in a fast-paced SaaS environment.

Leads Twilio’s North American escalation management team, serving as the executive liaison for high-visibility customer incidents. Drives systemic process improvement, escalation reduction, product influence, strategic planning, governance, resource forecasting, and cross-functional initiatives. Builds escalation runbooks, SOPs, OLAs, and reporting processes while mentoring team members and improving de-escalation capabilities across Support and Operations.

Leads Deal Operations and GTM Systems, overseeing quoting, pricing, deal desk, renewals, order-to-contract processes, Salesforce and related technology governance, access controls, integrations, automation, and AI-assisted workflows. Partners with Finance and Sales leadership on GTM execution, cash collections handoffs, bookings accuracy, reconciliations, and operational governance. Manages teams, contractors, systems roadmaps, issue triage, and seller productivity initiatives in a remote U.S. SaaS environment.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Own the operational workflow supporting Hyperbolic’s go-to-market team, including contract tracking, quote and order form preparation, CRM data quality, customer follow-up, support routing, invoicing coordination, and meeting preparation. The role suits an organized, proactive professional with 0–3 years of experience who is comfortable learning CRM systems, using AI tools to automate repetitive work, and ensuring customer and deal processes move through completion.