Top Customer Success Jobs in Jacksonville, FL

The Customer Success Manager is responsible for onboarding high-value clients, enhancing user engagement, ensuring customer satisfaction, uncovering upsell opportunities, and acting as a trusted advisor to key stakeholders. This role includes managing relationships, providing tailored solutions, and advocating for client needs within the organization.

The Insurance Specialist serves as a liaison between insurance companies, patients, and the clinical team at Equip, managing insurance verification, pre-authorizations, and maintaining the revenue cycle management database. Responsibilities include developing relationships with payors, updating patient information, and responding to inquiries, all while ensuring confidentiality and compliance with HIPAA regulations.

As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.