Top Tech Jobs & Startup Jobs in Jacksonville, FL

Design, implement, and optimize AWS cloud solutions; build and maintain CI/CD pipelines; implement Infrastructure as Code (Terraform/CloudFormation); support application modernization and refactoring for cloud; troubleshoot for cost, reliability, and scalability; partner with clients and cross-functional teams and mentor colleagues while integrating AI tools into workflows.

Perform month-end close activities including journal entries, variance analysis, and reconciliations. Maintain accounting integrity across GL accounts, inventory, taxes, intercompany, fixed assets, and cash management. Prepare audit support, document policies and processes, and support onboarding and training within the finance team.

Serve as subject-matter expert for leaves of absence (FMLA, ADAAA, state/local, USERRA, STD/LTD, WC), manage end-to-end leave and return-to-work processes, coordinate with third-party administrators and internal partners, handle escalations, maintain documentation and reporting, and improve leave-related processes and automation.

Drive renewals and subscription growth within the installed base through outbound calls and emails to customers and channel partners. Use installed-base data and reporting to identify expansion opportunities, liaise between customers, partners, and regional sales teams, document initiatives, and support lifecycle management and revenue growth.

Partner with business leaders to discover, prioritize, and design AI and automation solutions. Elicit and document functional, non-functional, and data requirements; create user stories and acceptance criteria; oversee implementation, UAT, and adoption; ensure governance, responsible AI practices, and measurable value realization while optimizing processes and driving change management.

Lead Salesforce administration and data quality efforts, manage data model transformations and integrations (FormAssembly, WordPress), handle support tickets and training, create documentation and user enablement, oversee external data collection processes, and collaborate with internal teams and external consultants to build a data-driven culture.

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Design, build, and maintain Scala-based ETL and streaming data pipelines, APIs, and data microservices in Azure. Optimize LLM fine-tuning and RAG workflows, support DevOps/CI-CD practices, document standards, mentor engineers, and manage data ingestion frameworks for analytics and partner integrations.

Lead sourcing for assigned internal client groups, run RFXs in Scanmarket, research and negotiate supplier contracts, measure sourcing value, and manage multiple projects to deliver cost savings.

Lead and coach the Customer Experience team across phone, email, chat, social and digital channels. Manage daily operations, performance metrics, QA coaching, workforce planning, escalations, and compliance. Partner cross-functionally to resolve recurring customer pain points, support onboarding and training, and implement new technology and self-service capabilities to improve customer outcomes and operational efficiency.