Top Tech Jobs & Startup Jobs in Jacksonville, FL

Manages enterprise client relationships to ensure measurable value from technology investments. Develops success plans, tracks adoption and customer health, facilitates business reviews, resolves barriers, and drives retention, renewals, expansion, and advocacy. Partners with executives, sales, architects, delivery teams, and technology manufacturers across cloud, networking, security, and managed services environments. Uses customer data to identify risks, communicate business insights, document outcomes, and support revenue growth.

Build and scale Benepass’s data platform, including warehouses, replication pipelines, orchestration, dbt transformations, semantic models, and data quality systems. Own platform reliability, governance, security, performance, cost optimization, and developer experience. Partner with Product, Engineering, Operations, GTM, Finance, analysts, and data scientists to deliver trusted reporting and analytics infrastructure. Shape the data platform roadmap, evaluate new technologies, and mentor cross-functional partners as a senior individual contributor.

Leads regulatory and security compliance for evaluating agentic AI vendors within a CMS Fraud Prevention Services authorization boundary. Assesses vendor security postures, authors control inheritance, boundary, data-flow, SSP, POA&M, PIA/SORN, and compliance artifacts, and coordinates with CMS security stakeholders. Advises on AI-specific risks involving data retention, prompt logging, PHI, tool authorization, and RBAC. Requires extensive federal compliance experience, AWS security knowledge, HIPAA/FISMA expertise, and the ability to obtain Public Trust clearance.

Conducts research and analysis of workload and operational data, creates customer-focused reports, identifies trends and reporting issues, and provides insights and recommendations to improve efficiency. Supports contract teams, management, outreach, and training while handling confidential information and meeting strict deadlines. The role requires strong analytical, organizational, communication, and computer skills, including Access, Excel, reporting extracts, and Web Intelligence.

Owns end-to-end authoring of CMS-facing vendor assessment and AI proof-of-concept proposal artifacts. Responsibilities include outlining, drafting, coordinating section leads, conducting reviews and red-teams, maintaining style and traceability standards, and producing decision-ready deliverables. The role synthesizes architect, compliance, program, and vendor input while using generative AI tools to accelerate drafting and improve consistency. It also requires editing technical content involving LLMs, cloud platforms, AWS, fraud detection, and program integrity.

Coordinates commercial enablement, sales training, onboarding, workshops, and national events. Manages meeting logistics, executive support, department communications, purchase orders, invoices, expenses, vendor licenses, and software access. Produces KPI reports and survey analyses for VP stakeholders, while supporting training content, presentations, and instructional videos using Canva and video editing tools. Requires strong organization, reporting, communication, financial administration, and cross-functional coordination skills.

Lead a team of enablement and activation specialists to create high-quality content, training, and GTM activation at scale for field, vendor, and ops teams. Set strategy, leverage AI tools for content and coaching, partner cross-functionally to launch initiatives, design experiments to measure impact, and develop talent to drive measurable behavior change and performance.

Owns Airbnb’s Fraud and Safety Delivery quality program, including quality frameworks, standards, sampling, calibration, reviews, UAT, reporting, and root-cause improvement. The role establishes objective decision-quality measurements across internal and partner teams, extends quality evaluation to AI-assisted decisions, and partners with Product, Engineering, and Data Science to improve accuracy without increasing operational cost or handling time.

Leads Airbnb’s technical brand and content function, including the Tech Blog, cross-team engineering narratives, executive and engineer voices, distribution, conferences, academic and media relationships, open source presence, budgets, and vendors. Partners with Talent Acquisition to measure impact on senior engineering hiring. Requires technical fluency, strong editorial judgment, program discipline, stakeholder influence, risk management, and experience working directly with engineers.

Oversee day-to-day HR operations, employee relations, onboarding, offboarding, compliance, leave administration, benefits support, HRIS data, reporting, and employee helpdesk requests. Advise managers and employees on policies and performance, maintain accurate Rippling records, audit compliance data, and partner with Accounting, Talent Acquisition, and leadership. The role requires independent judgment, strong problem-solving, and the ability to balance strategic HR initiatives with hands-on administrative responsibilities.

Drive project, release, and roadmap delivery for product and development teams using Agile and traditional project management. Manage scope, schedules, resources, capacity, risks, dependencies, vendors, compliance, and stakeholder decisions. Maintain accurate planning and delivery data in Wrike, Agility, Smartsheet, and Domo. Use analytics and approved AI tools to forecast capacity, identify risks, and improve delivery, while validating AI outputs, protecting sensitive information, and retaining accountability for decisions.

Owns end-to-end delivery for a multi-product software program, coordinating product, engineering, and cross-functional teams. Responsibilities include roadmap and release planning, capacity management, risk and dependency resolution, executive communication, data accuracy across delivery systems, release readiness, vendor management, compliance, and mentoring project managers. The role also promotes responsible use of AI tools for forecasting, reporting, workflow optimization, and delivery decisions.

Owns day-to-day security and compliance operations, including SOC 2 audit readiness, evidence collection, remediation, control monitoring, and audit documentation. Leads SOX and ISO 27001 gap assessments, readiness initiatives, and cross-functional uplift workstreams. Partners with engineering, IT, finance, legal, and business teams to strengthen control ownership, automate evidence collection, maintain compliance records, and monitor regulatory changes.

Manages commercial insurance accounts by designing coverage programs, preparing proposals and applications, coordinating renewals and remarketing, advising clients on coverage and audits, supporting producers, resolving issues, maintaining carrier relationships, and pursuing referrals. Provides mentoring to customer service representatives while ensuring accurate, timely transaction processing and compliance with agency standards.

Own go-to-market funnel reporting, dashboards, data quality, and analysis for Sales, Marketing, and RevOps. Integrate CRM and marketing data, monitor lead scoring and attribution models, investigate funnel performance, identify root causes, and provide actionable recommendations. Maintain reporting systems, audit data hygiene and tool adoption, and communicate insights clearly to non-technical stakeholders in a remote-first SaaS environment.