Top Tech Jobs & Startup Jobs in Jacksonville, FL

Provide personalized customer support by phone, text, email, and social media. Guide business owners through payroll account setup, resolve escalated issues, and build strong customer relationships. Use AI to create support macros, Help Center content, and workflows, while improving processes and supporting customer acquisition, satisfaction, and retention goals.

Leads a cloud network engineering team responsible for designing, securing, implementing, and maintaining Azure, hybrid, and on-premises network infrastructure. Oversees architecture, connectivity, reliability, automation, observability, incident response, compliance, and security practices. Manages team performance, work prioritization, mentoring, hiring support, and on-call operations while collaborating with Cloud, DevOps, Security, and application teams.

Lead AMP's multidisciplinary engineering organization to define and execute technology vision and roadmap. Responsible for scaling teams across hardware, software, AI, and infrastructure; driving product development, quality systems, and reliable deployments; partnering with execs and cross-functional teams on budgets, prioritization, and metrics; recruiting and mentoring leaders; and balancing short-term delivery with long-term investments to create business value.

Own the full enterprise sales cycle for Vibes Connect and RCS Studio, from prospecting and discovery through closing six-figure deals. Generate outbound pipeline, manage forecasts, conduct solution demonstrations, translate technical API and messaging capabilities into business value, and build relationships with enterprise brands. Track performance in HubSpot, collaborate with stakeholders, and consistently exceed sales targets in a remote, fast-paced environment.

Own the day-to-day operation and quality of the customer-facing AI support agent, Help Center knowledge base, and AI feedback loop. Manage content taxonomy, verification, retrieval readiness, prompt and behavior tuning, escalation design, failure triage, launch readiness, runbooks, and operational continuity. Measure automation quality, knowledge-gap closure, escalation precision, operability, and partner trust while documenting systems and training backups.

Own a territory and manage the complete outbound sales cycle for Adapt, an AI-powered dynamic pricing product. Prospect property management company leaders, deliver revenue business cases, run pilots, negotiate contracts, close deals, attend regional events, and relay customer feedback to product teams. The role is remote within a territory and requires regular travel. The successful candidate will help establish the sales process as the founding seller in the region.

Lead and coach North America and EMEA revenue teams, overseeing account executives, BDRs, account managers, and partnerships. Own sales performance, outbound pipeline, forecasting, CRM accuracy, deal quality, compensation, onboarding, and tool adoption. Support complex deals, partner closely with Marketing and GTM leadership, and drive enterprise expansion, EMEA growth, new service launches, and revenue objectives.

Own a product pod end to end, including discovery, strategy, roadmap, delivery, customer research, and business outcomes. Manage and coach two experienced Product Managers, align multiple pods around a unified product strategy, and lead platform work involving integrations, customer data architecture, workflows, and customer-facing experiences. The role also advances AI transformation across product, design, and engineering while partnering with executives, customers, agency teams, and technical stakeholders.

Directs global revenue accounting, billing, collections, commissions accounting, revenue recognition, month-end close, internal controls, audits, reporting, and M&A integration. Manages a team of 11 across multiple countries, partners with commercial and finance stakeholders, improves revenue systems and processes, and ensures compliance with ASC 606 and company policies. The role also supports SEC reporting, investor relations disclosures, strategic initiatives, and requires domestic and international travel.

Own revenue accounting, marketplace operations, month-end close, ASC 606 compliance, contract modifications, reconciliations, audit schedules, and financial reporting. Partner cross-functionally on Quote-to-Cash processes, NetSuite, Salesforce, Zone Billing, and automation initiatives. Lead system improvements, revenue recognition updates, SSP analysis, contract accounting assessments, and reporting for ARR, RPO, and disaggregated revenue metrics.