Top Tech Jobs & Startup Jobs in Jacksonville, FL

Provide Level 2 support for enterprise IAM platforms in a 24x7 operations environment. Troubleshoot authentication, SSO, provisioning, and identity governance issues; manage access lifecycle, respond to alerts, maintain runbooks, support audits, and participate in shift rotations.

Lead design and delivery of onboarding, training, coaching, quality assurance, and sales enablement programs for NMD and LRCC sales teams. Drive adoption of sales tools and processes, analyze performance trends, create training materials and playbooks, partner with cross-functional leaders, and support continuous improvement to increase production, retention, and conversion.

Senior leader owning broker and consultant distribution for Pivot Health: build and scale sales and account management teams, drive new business with agents/FMOs, establish SLAs and performance metrics, improve broker retention and experience, align distribution strategy with product and operations, and report pipeline and forecasts to executive leadership.

Design, build, and scale GraphQL and gRPC APIs and SQL queries powering the sportsbook marketplace. Own end-to-end feature delivery, performance diagnostics and remediation, release and deployment windows, monitoring in DataDog, and on-call rotations. Mentor peers, draft technical proposals/specs, and improve platform scalability through load testing, tracing, and production hygiene.

Lead advanced analytics and informatics work to develop predictive models, optimize programs, and build financial/operational models. Translate complex data into actionable insights for stakeholders and senior leadership, influence departmental strategy, and independently design analytical approaches to improve consumer/member experiences and drive measurable business outcomes.

Lead acquisition, cleaning, validation, storage and protection of datasets to support reporting and analysis. Design and execute data architectures, policies and ETL pipelines (SSIS, ADF) using cloud platforms (Azure Synapse, Snowflake, Databricks). Deliver dimensional models, visualizations, and lifecycle governance to make complex data accessible and drive business insights.

Lead BI work for Encounter Submissions, analyze and visualize Medicare submission metrics, track HCC identification and closure, provide executive insights, advise cross-functional teams, and manage a team of five data analysts to deliver actionable analytics and reporting.

Lead strategy for the Immunizations portfolio by running strategic sprints, developing data-driven insights and executive recommendations, analyzing market trends, and partnering across cross-functional teams to move initiatives from concept to early testing and delivery.

Lead expansion and growth within existing enterprise accounts, build and execute strategic account plans, qualify opportunities, coordinate with AE and Customer Success for renewals/expansions, document activities in Salesforce, and travel regularly to customer sites and biannual team meetings.

Build defensible, finance-grade ROI models and business cases for enterprise deals. Collaborate with account teams to quantify engineering and manufacturing value, convert incomplete data into executive narratives, support pilots/POCs, and create scalable value frameworks and enablement for revenue, product, and CS teams.

Own a portfolio of 10-15 client accounts as the executive SEO voice, build C-suite relationships, drive retention and revenue growth, identify upsell opportunities, set strategic SEO/GEO direction, mentor junior team members, and integrate AI tools to improve client outcomes and team efficiencies.

Lead development of AI systems that monitor and evaluate millions of member interactions, drive performance of high-volume voice and chat agents, and build coaching workflows and visualizations to improve frontline and AI agent outcomes. Embed with frontline teams, scale reusable frameworks across functions, and manage a small team of operators and agent builders to ensure adoption and impact.

Lead Mission Lane's AI operations strategy end-to-end: identify high-impact AI use cases for contact center operations, build business cases, evaluate vendors, sequence and drive cross-functional execution, establish governance, and measure outcomes in cost, quality, and customer experience.

Owner of fraud, collections, and back-office compliance for Mission Lane's credit card business. Serve as embedded compliance authority, manage escalations, run testing and monitoring of controls, identify gaps, provide regulatory guidance, partner with business and Legal, and support program strategy and exam readiness.