Top Tech Jobs & Startup Jobs in Jacksonville, FL

Provide inbound/outbound email and phone support via Zendesk, resolve guest and merchant issues, meet ticket and QA targets, escalate complex issues, communicate technical problems to development, and suggest process improvements.

Lead technical integrations of Cedar's platform with client healthcare systems: discover requirements, map data formats, validate data/UAT, communicate technical security and authentication needs, manage complex projects, and represent customer needs to engineering and product teams.

This role drives data-driven decision-making in product analytics, collaborating with cross-functional teams to generate actionable insights and evaluate new launches to enhance platform growth.

Lead multi-channel media strategy and execution for the French market: plan budgets, manage media buying (TV, print, digital), analyze performance using Nielsen/DOMO/Attest, optimize campaigns, collaborate with cross-functional teams, and manage vendor/agency relationships to drive brand awareness and sales.

Serve as a Senior Data Analytics Consultant specializing in Dynatrace and observability to analyze digital experience data, produce dashboards and reports, advise 4–8 enterprise clients, present findings to technical and executive audiences, configure tooling, influence product roadmap, and support client enablement and account growth.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Lead and improve company-wide operations by developing processes, driving automation, coordinating cross-functional projects, building KPI dashboards, managing workforce planning, and ensuring compliance and quality across service delivery to support growth.

Lead North America field enablement by designing and scaling onboarding, training, and sales methodology adoption (MEDDICC, Command of the Message). Partner with regional leaders, product marketing, and operations to deliver data-driven enablement using Salesforce and sales engagement tools, measure impact on quota attainment and win rates, and drive adoption of Rubrik product and AI capabilities.

Handle inbound calls to educate, empathize with, and retain clients in Beyond Finance hardship programs. Deescalate upset customers, assess financial situations, use the CRM to document interactions, propose customized solutions, and meet retention targets while delivering excellent customer service.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.