Top Customer Success & Experience Jobs in Indianapolis, IN

The Senior Account Manager will manage client relationships, drive renewals, ensure account health, and collaborate with teams to support client success.

The Product Support Engineer will manage post-sales technical support, tackle technical issues, interact with customers, and collaborate with various teams to enhance customer satisfaction.

The Help Desk Lead/Manager coordinates IT support for end-users, manages help desk activities, provides technical assistance, and supervises help desk staff, ensuring high service levels and effective issue resolution.

Post-sale technical role partnering with financial institutions and integrators to architect, troubleshoot, validate, and launch integrations using the Alkami SDK and platform APIs. Triage SDK tickets, scope contracted engagements, coordinate escalations to Engineering, and provide technical advisory and testing support through go-live.

Own growth for DeFi protocols on Monad: design and execute TVL/volume growth plans, connect RWA issuers to onchain lending/yield infrastructure, enable cross-protocol integrations, and onboard institutional capital to expand ecosystem value.

The High School Customer Experience Associate manages customer relationships, ensuring successful product adoption and satisfaction. Responsibilities include account oversight, customer training, and support, while promoting renewals and upsells through proactive engagement and data analysis.

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

As a Technical Support Engineer, you'll manage customer inquiries, collaborate with product teams, enhance support documentation, analyze metrics, and drive process improvements.

Act as trusted advisor and account lead for Workday clients, grow accounts, drive new business and revenue, manage stakeholder relationships and cross-functional coordination, support sales-to-service transitions, and ensure customer satisfaction.