Top Customer Success & Experience Jobs in Indianapolis, IN

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Lead and transform the Customer Success function into a commercially‑focused, scalable operation. Build account tiers, playbooks, handoffs, coaching, metrics, and enablement to drive adoption, renewal, and expansion while personally supporting top accounts and coaching the CSM team.

The Manager of Customer Success leads a team responsible for customer success in the Eastern region, focusing on renewals, churn, and expansion while collaborating cross-functionally to enhance customer experience and ensure predictable outcomes.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Project-manage onboarding and data integrations for Version2.ai customers, leading CRM-to-platform integrations (SFTP/data exports), using Trello to track deliverables, engaging clients to meet timelines, liaising between clients and engineering, and creating documentation and processes to drive adoption and scalability.

Lead and develop a sales engineering team to onboard complex enterprise customers, oversee end-to-end onboarding projects, partner with sales, manage workload and metrics, resolve escalations, design scalable onboarding solutions, and drive process improvements using data.

Lead delivery of large-scale virtual assistant deployments, act as single point of accountability for clients, advise Fortune 500 customers on customer service transformation, monitor success metrics, collaborate with engineering and sales, drive expansion, and improve agent design and operational processes.

Lead complex client onboarding projects end-to-end, drive process consistency and improvements, mentor onboarding team members, influence cross-functional stakeholders, and ensure scalable, high-quality onboarding aligned with company standards.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.